Store Manager (45hr) - Sterns - Zevenwacht Mall at The Foschini Group

The Foschini Group; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading retail group seeks a Store Manager for TFG Jewellery in Cape Town. This role involves driving sales, managing stock, and providing exceptional customer service while leading a team. Candidates should have retail leadership experience and a passion for customer satisfaction.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is within standard.
• People management, including recruitment and development.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Planning & Organizing

Education

Matric certificate

Job description

Package & Remuneration

JOB DESCRIPTION

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands

Qualifications & Experience:

• A Matric certificate
• Minimum 3 years retail experience with at least 1 year in store leadership

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors:

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets customer needs and expectations
• Directs work - effectively plans, organises, and directs activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to go above and beyond for the benefit of the team and organisation
• Ensures Accountability - takes accountability and ensures others are held to account on performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of work processes
• Values differences - recognises, respects, and appreciates diverse values, beliefs, and perspectives

Note: Preference will be given to candidates from designated groups as per the Employment Equity Act.

ABOUT US

Who we are is because of our people. They are our greatest asset. TFG is a diversified retail portfolio of 34 brands that Inspire our Customers to live their Best Lives. Our vision is to create remarkable omnichannel experiences. TFG offers opportunities for growth across our brands. We are a purpose-led business, and this team makes an industry-wide impact.

ABOUT THE TEAM

Our TFG Jewellery brand includes leading jewellery stores in South Africa—American Swiss, Sterns, and Galaxy & Co. We create jewellery and accessories that complement daily outfits with brilliance and style.