Store Manager (45hr) - Sterns - Zevenwacht Mall

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail group in South Africa seeks an experienced store manager to drive sales and manage a team. This role involves overseeing stock control, employee development, and ensuring customer satisfaction. Ideal candidates will possess a Matric certificate and demonstrated retail leadership experience.

Qualifications

• Minimum 3 years retail experience with at least 1 year in leadership.
• A Matric certificate is required.

Responsibilities

• Drive turnover to achieve targets.
• People management including recruitment and performance management.
• Ensure customer satisfaction through effective service strategies.

Skills

Customer Service Delivery

Leadership

Negotiation & Selling

Planning & Organizing

Customer-Focused Approach

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate
• Minimum 3 years retail experience with at least 1 year store leadership experience

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises, and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of work processes
• Values differences - recognises, respects, and appreciates diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives. Our vision is to create remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an industry-wide impact.

We’re the designers, makers, shakers, and behind-the-scenes teams.

Are you with us?

About The Team

Our TFG Jewellery brand includes leading jewellery stores in South Africa—American Swiss, Sterns, and Galaxy & Co. Perfect for individuals who love a little sparkle, these stores offer jewellery and accessories that complement daily outfits with a touch of brilliance.