Store Manager (45hr) - Sterns - Groblersdal

TFG (The Foschini Group); Limpopo; On-site; ZAR 180,000 - 300,000; Full time

Job summary

A leading retail company in South Africa is seeking a Store Manager for their TFG Jewellery brand. This role involves driving sales growth, managing inventory, and leading a team to provide exceptional customer service. Ideal candidates should have substantial retail experience and a Matric certificate, coupled with strong leadership skills.

Qualifications

• Minimum 3 years of retail experience with at least 1 year of store leadership experience.
• A Matric certificate is required.

Responsibilities

• Driving turnover and managing stock losses.
• People management including recruitment and performance management.
• Ensuring customer satisfaction through service strategy.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the company standard
• People management, including recruitment, staff development, employee relations, and performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing the customer service strategy and fulfilling customer demands

Qualifications & Experience

• A Matric certificate
• Minimum 3 years of retail experience with at least 1 year of store leadership experience

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets customer needs and expectations
• Directs Work - effectively plans, organises, and directs activities to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to go above and beyond for the team and organization
• Ensures Accountability - takes accountability and ensures others are held to performance targets
• Optimizes Work Processes - assesses and improves work efficiency, effectiveness, and quality
• Values Differences - recognizes, respects, and appreciates diverse values, beliefs, and perspectives

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 specialty lifestyle and apparel brands that Inspire our Customers to live their Best Lives. Our vision is to create remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an industry-wide impact.

We’re the designers, the makers, the shakers, and the behind-the-scenes teams.

About The Team

Our TFG Jewellery brand includes leading jewellery stores in South Africa - American Swiss, Sterns, and Galaxy & Co. For those who love a little sparkle, these stores offer jewelry and accessories that complement your daily outfits with brilliance. We pride ourselves on quality and style.