Store Manager (45hr) - Sneaker Factory - Somerset West - Cape Town

TFG; Wes-Kaap; On-site; ZAR 420,000 - 700,000; Full time

Job summary

TFG is seeking a Store Manager (45hr) for Sneaker Factory in Somerset West, near Cape Town. The role leads store operations, drives sales targets, and ensures excellent customer service within a dynamic sneaker retail environment.

You will manage staff, merchandise strategy, stock control, and customer relations, fostering a high-performing team and a positive shopping experience for all customers.

Qualifications

• Matric certificate (grade 12) is required.
• Minimum 3 years of retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to achieve targets.
• Controlling expenses.
• Managing stock losses to keep shrinkage in line with company standard.
• People management including recruitment, staff development, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensuring customer satisfaction by delivering the customer service strategy and meeting customer demands.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversat

Knows the Buying Influences

Leverages Digital Communications with

Manages Resistance

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

Store Manager (45hr) - Sneaker Factory - Somerset West - Cape Town

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.