Store Manager (45hr) - @Home - Knysna Mall - Western Cape

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A diversified retail company in South Africa is seeking a retail leader with at least 5 years of retail experience and strong people management skills. The role involves driving turnover, controlling expenses, and ensuring customer satisfaction through effective store management. Candidates should possess a Matric certificate and prior leadership experience within a retail environment. This opportunity offers growth prospects in a dynamic team focused on innovation and customer experience.

Qualifications

• A Matric certificate.
• Minimum 5 years retail experience with at least 3 years in store leadership.

Responsibilities

• Driving turnover to ensure achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the company standard.
• People management, including recruitment, staff development, employee relations, and performance management.
• Executing in-store merchandising strategy and standards.
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands.

Job description

Responsibilities

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the company standard
• People management, including recruitment, staff development, employee relations, and performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands

Qualifications

• A Matric certificate
• Minimum 5 years retail experience with at least 3 years in store leadership

Skills

• Excellent leadership and business management skills
• High flexibility and adaptability to different customers and situations
• High sense of urgency and ability to work independently
• Outstanding interpersonal and communication skills
• Ability to work a flexible schedule
• Customer-focused with strong organizational, planning, and administrative skills
• Management experience and profit/turnover drive
• Strategic sales planning and customer value management skills
• Risk management within the store

Competencies and Behaviours for Success

• Proactive in taking on new opportunities and challenges
• Effective relationship building inside and outside the organization
• Strong customer relationship management
• Timely decision-making
• Innovative and digital-savvy
• Motivational leadership and team building
• Reflective with feedback for personal growth
• Excellent communication and organizational skills
• Ability to multitask and work independently with attention to detail

Additional Information

Preference will be given to candidates from designated groups as per the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands committed to inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and provide growth opportunities across our brands. Join us to make an industry impact and grow your career.

About The Team

@home has been redefining the homeware landscape with luxury and functionality, creating inspiring, comfortable spaces. We push boundaries with innovation, offering quality, stylish furniture, décor, and accessories that celebrate timeless style.