Store Manager (45hr) - @Home - Knysna Mall - Western Cape

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading retail group is seeking a Store Manager to drive sales performance and manage customer satisfaction. You will lead a team, control expenses, and oversee stock integrity in a fast-paced environment. The position requires strong leadership and business management skills, with a focus on customer strategies and organizational growth.

Qualifications

• Minimum 5 years retail experience with at least 3 years in store leadership.

Responsibilities

• Driving turnover to ensure achievement of targets.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management including recruitment and performance management.

Skills

Leadership

Business Management

Customer Focus

Communication

Organizational Skills

Adaptability

Time Management

Strategic Planning

Education

Matric Certificate

Job description

Responsibilities

1. Driving turnover to ensure achievement of targets
2. Controlling expenses
3. Managing stock losses to ensure shrinkage is in line with the Company standard
4. People management, including recruitment, staff development, employee relations, and performance management
5. Executing in-store merchandising strategy and standards
6. Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands

Qualifications

• A Matric certificate
• Minimum 5 years retail experience with at least 3 years in store leadership

Skills

• Excellent leadership and business management skills
• High flexibility and adaptability to different customers and situations
• High sense of urgency and ability to work independently
• Outstanding interpersonal and communication skills
• Ability to work a flexible schedule
• Customer-focused with a strategic approach to sales planning and management
• Figure and admin-oriented
• Organized and thorough
• Profit and turnover driven
• Ability to manage risk within the store
• Strong management, organizational, and planning skills
• Ability to multi-task in a fast-paced environment
• Proactive and detail-oriented

Competencies And Behaviours For Success

• Taking on new opportunities and challenges with urgency and enthusiasm
• Building internal and external relationship networks
• Creating customer-centric solutions and building strong customer relationships
• Making timely and effective decisions
• Adopting innovations in digital and technological applications
• Motivating teams to achieve organizational goals
• Using feedback and reflection for personal growth
• Excellent communication and organizational skills
• High attention to detail and initiative

Note: Preference will be given to candidates from designated groups as per the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands, inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and are committed to growth opportunities, innovation, and industry impact. Join us to be part of a purpose-led business that values its people and fosters development.

About The Team

@home has been redefining the homeware landscape with luxury and functionality, creating inspiring, comfortable, and stylish spaces. We focus on quality, innovation, and staying ahead of trends to bring the best to our customers.