Store Manager (45hr) - Foschini - Westonaria

TFG (The Foschini Group); Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Join a prestigious retail group as a Store Leader, driving performance and customer satisfaction in a vibrant retail environment. This role requires a Matric certificate and proven leadership experience in retail. Play a pivotal part in enhancing customer loyalty and managing retail operations effectively for growth.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Managing stock losses to ensure shrinkage is controlled.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Education

Matric certificate

Job description

Job Description

Responsibilities:

1. Driving turnover to ensure the achievement of targets
2. Controlling expenses
3. Managing stock losses to ensure shrinkage is in line with the Company standard
4. People management, including recruitment, staff development, employee relations, and performance management
5. Executing in-store merchandising strategy and standards
6. Ensuring customer satisfaction by implementing our customer service strategy and fulfilling customer demands

Qualifications & Experience

1. A Matric certificate
2. Minimum 3 years retail experience with at least 1 year in store leadership

Skills

1. Builds Customer Loyalty
2. Customer Service Delivery
3. Customer Value Management
4. Customer-Focused Approach
5. Effectively Presents Solutions
6. Initiates Compelling Sales Conversations
7. Knows the Buying Influences
8. Leverages Digital Communications with Customers
9. Manages Resistance
10. Managing the Sales Process
11. Navigates Customer Challenges
12. Negotiation & Selling
13. Planning & Organizing
14. Policy & Procedures
15. Strategic Sales Planning
16. Leadership

Behaviors

1. Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
2. Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
3. Customer Focus - understands, anticipates, and meets customer needs and expectations
4. Directs Work - plans, organises, and directs activities to achieve outcomes
5. Drives Engagement - inspires, motivates, and empowers individuals to excel
6. Ensures Accountability - takes responsibility and ensures others are accountable for performance
7. Optimizes Work Processes - assesses and improves work efficiency and effectiveness
8. Values Differences - respects and appreciates diverse perspectives

Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands that inspire customers to live their best lives. We aim to create remarkable omnichannel experiences. Join us for growth opportunities and be part of a purpose-led business making an industry impact.

About The Team

Foschini has been dressing fashionable South African women for 100 years, supporting and inspiring them to create a better future. We offer stylish, contemporary fashion and a modern shopping experience. Join our energetic and creative team to help us deliver the latest trends and bring fashion to life with vibrant styles!