Store manager (45hr) - Foschini - Oudtshoorn at The Foschini Group

The Foschini Group; Oudtshoorn; On-site; ZAR 250,000 - 400,000; Full time

Job summary

Join a leading retail company that inspires customers with a diversified portfolio of lifestyle brands. We are seeking a driven retail manager who excels in leadership and customer service to improve our in-store operations and deliver an exceptional shopping experience. If you thrive in fast-paced environments and enjoy motivating others, this role is perfect for you!

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure achievement of targets.
• Managing stock losses to ensure shrinkage in line with company standard.
• People management, including recruitment and staff development.

Skills

Customer Focus

Leadership

Negotiation & Selling

Planning & Organizing

Customer Service Delivery

Education

Matric certificate

Job description

Package & Remuneration

JOB DESCRIPTION

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, staff development, employee relations, and performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by implementing our customer service strategy and fulfilling customer demands

Qualifications & Experience:

• A Matric certificate
• Minimum 3 years retail experience with at least 1 year in store leadership

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors:

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets customer needs and expectations
• Directs Work - plans, organises, and directs activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to excel for the benefit of the team and organization
• Ensures Accountability - takes responsibility and ensures others are held accountable for performance targets
• Optimizes Work Processes - assesses and improves work efficiency, effectiveness, and quality
• Values Differences - respects and appreciates diverse values, beliefs, and perspectives

Note: Preference will be given to candidates from designated groups in line with the Employment Equity Act.

ABOUT US

TFG is a diversified retail portfolio of 34 lifestyle and apparel brands that inspire customers to live their best lives. We aim to create remarkable omnichannel experiences and are committed to growth and making an industry impact. Join us and explore opportunities across our brands.

ABOUT THE TEAM

Foschini has been dressing fashionable South African women for 100 years, supporting and inspiring women to create a better future. We offer stylish, contemporary fashion and a modern shopping experience. We're seeking energetic and creative individuals to join our team and help us deliver the latest trends. Be part of a brand that brings fashion to life with vibrant, on-trend styles!