Store Manager (45hr) - Archive - Middelburg Mall

TFG Limited; Middelburg; On-site; ZAR 201,000 - 312,000; Full time

Job summary

TFG Limited in Middelburg Mall seeks a Store Manager (45hr) to lead a retail team and drive sales. You will manage turnover, expenses, stock control, and staff development while delivering great customer experiences.

This role requires strong leadership, merchandising execution, and a customer-focused mindset to exceed targets. The ideal candidate has at least 3 years retail experience with 1 year in store leadership, and Matric qualification.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year store leadership.
• Strong customer service, sales and leadership capabilities.

Responsibilities

• Drive turnover to hit targets and manage store profitability.
• Control expenses and manage stock losses per company standards.
• Lead people: recruit, develop staff, manage performance and relations.
• Execute merchandising strategy and in-store standards.
• Ensure customer satisfaction through service strategy and customer needs.
• Foster teamwork and safe, compliant store operations.

Skills

Customer-Focused Mindset

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Education

Matric certificate

Job description

Store Manager (45hr) - Archive - Middelburg Mall

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Job Description

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Please ensure your Line Manager is aware and supports your application.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Customer-Focused Mindset
• Managing the Sales Process
• Planning & Organising
• Service Delivery
• Verbal Communication

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

At Archive, you’ll be part of a brand that shapes the streetwear culture in South Africa. Work with only the best of global and local brands and be at the forefront of trend, innovation, and youth fashion. This is more than just a job—it’s an opportunity to make your mark in a culture!