Store Manager (45hr) - American Swiss - Tzaneen

TFG (The Foschini Group); Limpopo; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading retail company is seeking a Store Leader in Limpopo. The role requires driving turnover, managing stock losses, and ensuring customer satisfaction while leading a team. Candidates with a Matric certificate and 3+ years in retail are encouraged to apply.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• People management including recruitment and staff development.
• Ensuring customer satisfaction by executing customer service strategy.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Planning & Organizing

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the company standard
• People management, including recruitment, staff development, employee relations, and performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands

Qualifications & Experience

• A Matric certificate
• Minimum 3 years retail experience with at least 1 year in store leadership

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets customer needs and expectations
• Directs Work - plans, organises, and directs activities to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to exceed expectations for the benefit of the team and organisation
• Ensures Accountability - takes responsibility and holds others accountable for performance targets
• Optimizes Work Processes - assesses and improves efficiency, effectiveness, and quality of work processes
• Values Differences - respects and appreciates diverse values, beliefs, and perspectives

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is a diversified retail portfolio of 34 brands that inspire customers to live their best lives. Our vision is to create remarkable omnichannel experiences. TFG is more than a workplace; it's a launchpad for growth. Join us and explore opportunities across our brands. We’re a purpose-led business, and on this team, you’ll make an industry impact.

We’re the designers, makers, shakers, and behind-the-scenes teams.

Are you with us?