Store Manager (45hr) - American Swiss - Table Bay Mall - Cape Town - Western Cape at The Foschi[...]

The Foschini Group; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dynamic retail leader to drive sales and enhance customer experiences. This role involves managing store operations, leading a team, and ensuring customer satisfaction through effective service delivery. Join a purpose-driven organization where your leadership will inspire growth and innovation in the retail sector. With a diverse portfolio of brands, this company offers a vibrant workplace that values its employees as its greatest asset. If you are ready to take on new challenges and make a significant impact, this opportunity is perfect for you.

Qualifications

• Minimum 3 years retail experience with 1 year in store leadership.
• Matric certificate is required.

Responsibilities

• Drive turnover to achieve targets and control expenses.
• Manage stock losses and ensure customer satisfaction.
• Oversee recruitment and development of staff.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Planning & Organizing

Customer-Focused Approach

Builds Customer Loyalty

Strategic Sales Planning

Effectively Presents Solutions

Managing the Sales Process

Drives Engagement

Education

Matric certificate

Job description

Package & Remuneration

JOB DESCRIPTION

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors:

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organizes and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

ABOUT US

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.

We're the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

ABOUT THE TEAM

Our TFG Jewellery brand consists of the leading jewellery stores in South Africa - American Swiss, Sterns and Galaxy & Co. For smart, fashion-forward individuals who love a little sparkle, these are the stores for you. We pride ourselves on creating jewellery and accessories that complement your daily outfits with the luxury of brilliance.