Store Manager

Clicks Group Limited; Sandton; Sur place; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

Clicks Group Limited is seeking a Store Manager in Sandton to lead a dynamic team and drive exceptional operational and financial results. The role focuses on sales growth, stock control, and delivering an outstanding customer experience.

You will supervise merchandising, staff scheduling, and compliance, while building strong relationships with stakeholders and ensuring brand standards across the store.

Qualifications

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million.
• Extensive people management experience of a large and diverse workforce.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
• Strong retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledge of labour legislation and IR practices.
• Knowledge of competency based interviewing.

Responsabilités

• Drive sales and maximize financial performance by tracking daily targets and executing weekly and monthly plans.
• Efficiently manage store operations: expenses, stock, shrinkage, housekeeping and administration.
• Oversee in-store visual merchandising to maintain brand standards and presentation.
• Lead, develop and schedule staff to meet Labour policy and staffing models.
• Ensure weekly time and attendance records and HR submissions are completed.
• Implement customer service initiatives to enhance experience and loyalty and drive club card participation.
• Build relationships with centre managers, suppliers and DCs to achieve objectives and opportunities.
• Monitor customer trends and competitor activity to capitalize on opportunities.
• Foster a high-performance culture aligned with company values and shareholder value.

Connaissances

Store management

Leadership

Planning

Problem solving

Customer focus

Team leadership

Decision making

Analytical

Pressure handling

Formation

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma (retail / finance management, pharmacy or related)

Description du poste

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)