Store Manager

Cash Crusaders; Qonce; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading retail company seeks a Store Manager to drive performance, enhance customer satisfaction, and manage inventory effectively. The role involves training staff, implementing marketing strategies, and ensuring adherence to policies. Ideal candidates will have a strong background in retail management and a passion for customer service.

Qualifications

• Experience in retail management.
• Strong customer service focus.
• Ability to train and develop staff.

Responsibilities

• Maximize income streams and ensure effective merchandising.
• Oversee customer service strategies and handle complaints.
• Manage employee performance and relations.

Skills

Customer Satisfaction

Performance Management

Employee Development

Inventory Management

Marketing Initiatives

Job description

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions