Store Manager

Talentlink; Pretoria; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail management company is seeking a proactive Store Manager for their Pretoria location. This hands-on leadership role involves overseeing store operations, driving sales performance, and managing a team to ensure exceptional customer service. Candidates should have at least 5 years of retail management experience and a proven record of achieving sales targets. The ideal candidate will also exhibit strong interpersonal skills and be comfortable with various retail responsibilities. Flexible hours are required.

Qualifications

• Minimum of 5 years' experience in retail management.
• Strong proven track record of achieving sales targets.
• Deep understanding of store operations.

Responsibilities

• Lead from the front on the shop floor.
• Ensure efficient store operations.
• Drive sales and profitability.

Skills

Retail management experience

Sales performance

Team leadership

Customer service

Communication skills

Education

Diploma or degree in Retail or Business Management

Tools

Microsoft Office

POS or stock systems

Job description

Store Manager – Job Profile

This is a hands-on leadership position suited to a proactive, experienced retail professional who thrives in a fast-paced, customer-focused environment.

The role requires active involvement across the sales floor, store operations, and team management to ensure service excellence and strong business results.

Key Responsibilities

1. Lead from the front, actively working on the shop floor to drive performance and set high standards for service delivery.
2. Take full ownership of daily store operations, ensuring all functions – from customer service to stock control – run efficiently and professionally.
3. Drive sales and profitability by identifying business opportunities, setting and monitoring targets, and motivating the team to exceed expectations.
4. Personally engage with customers, building relationships and ensuring consistent delivery of exceptional service.
5. Coach, mentor, and develop team members on the floor, providing real-time feedback and support to enhance skills and performance.
6. Foster a collaborative and accountable team culture, promoting productivity, enthusiasm, and high standards.
7. Oversee visual merchandising, stock replenishment, and layout decisions to optimise the store environment and improve sales.
8. Ensure the store maintains top standards of cleanliness, presentation, and health & safety, taking initiative to address and resolve issues.
9. Perform key administrative duties, including scheduling, reporting, staff performance reviews, and inventory management.
10. Lead the recruitment, onboarding, and retention of top retail talent, building a strong and engaged team.
11. Remain adaptable and step into any role as needed, including assisting customers, managing stock, or resolving operational issues.

Requirements

• Minimum of 5 years' experience in a retail management or supervisory position (e.g., FMCG, homeware, fashion, etc.).
• Strong, proven track record of achieving sales targets and improving team performance.
• Deep, practical understanding of store operations, including opening/closing, merchandising, customer service, and stock control.
• Hands-on approach to leadership, with the ability to work alongside the team and set an example in service and performance.
• Excellent people management skills, with experience in training, developing, and holding teams accountable.
• Strong interpersonal and communication skills, with the ability to motivate, guide, and inspire others.
• Technologically confident, with experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and POS or stock systems (e.g., Cistech, SAP).
• Willingness to work flexible retail hours, including weekends, public holidays, and extended trading periods.

Preferred: A diploma or degree in Retail, Business Management, or a related field. Background in managing large format or high-volume retail environments with multiple departments.