Store Manager

Nexchapter Recruitment; Pretoria; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail recruitment firm is seeking an experienced retail manager in Pretoria to lead operations and drive sales. The ideal candidate has at least 5 years in management, excels at team development, and has a hands-on approach to service and performance. Responsibilities include overseeing daily operations, engaging with customers, and fostering a high-performance culture. Flexibility and strong interpersonal skills are essential.

Qualifications

• Minimum of 5 years' experience in a retail management or supervisory position.
• Proven track record of achieving sales targets.
• Hands-on approach to leadership.

Responsibilities

• Lead on the shop floor to drive performance and set service standards.
• Oversee daily store operations and ensure efficiency.
• Coach and mentor team members for improved performance.

Skills

Retail management experience

Sales target achievement

People management

Interpersonal communication

Technological confidence

Education

Diploma or degree in Retail or Business Management

Tools

Microsoft Office Suite

POS systems

Job description

This is a hands-on leadership position suited to a proactive, experienced retail professional who thrives in a fast-paced, customer-focused environment.

The role requires active involvement across the sales floor, store operations, and team management to ensure service excellence and strong business results.

Key Responsibilities

Lead from the front, actively working on the shop floor to drive performance and set high standards for service delivery.

Take full ownership of daily store operations, ensuring all functions – from customer service to stock control – run efficiently and professionally.

Drive sales and profitability by identifying business opportunities, setting and monitoring targets, and motivating the team to exceed expectations.

Personally engage with customers, building relationships and ensuring consistent delivery of exceptional service.

Coach, mentor, and develop team members on the floor, providing real-time feedback and support to enhance skills and performance.

Foster a collaborative and accountable team culture, promoting productivity, enthusiasm, and high standards.

Oversee visual merchandising, stock replenishment, and layout decisions to optimise the store environment and improve sales.

Ensure the store maintains top standards of cleanliness, presentation, and health & safety, taking initiative to address and resolve issues.

Perform key administrative duties, including scheduling, reporting, staff performance reviews, and inventory management.

Lead the recruitment, onboarding, and retention of top retail talent, building a strong and engaged team.

Remain adaptable and step into any role as needed, including assisting customers, managing stock, or resolving operational issues.

Requirements

Minimum of 5 years' experience in a retail management or supervisory position (e.g.

FMCG, homeware, fashion, etc.).

Strong, proven track record of achieving sales targets and improving team performance.

Deep, practical understanding of store operations, including opening / closing, merchandising, customer service, and stock control.

Hands-on approach to leadership, with the ability to work alongside the team and set an example in service and performance.

Excellent people management skills, with experience in training, developing, and holding teams accountable.

Strong interpersonal and communication skills, with the ability to motivate, guide, and inspire others.

Technologically confident, with experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and POS or stock systems (e.g.

Cistech, SAP).

Willingness to work flexible retail hours, including weekends, public holidays, and extended trading periods.

Preferred :

A diploma or degree in Retail, Business Management, or a related field.

Background in managing large format or high-volume retail environments with multiple departments.