Store Manager

Cash Crusaders Retail (Pty) Ltd; Pietermaritzburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead their retail operations. This role focuses on maximizing income streams, enhancing customer satisfaction, and fostering a service-minded culture among staff. You will be responsible for effective merchandising and marketing initiatives, ensuring that store sales objectives are met while managing a team dedicated to excellence. If you have a passion for retail and a knack for leadership, this opportunity offers a chance to make a significant impact in a thriving environment.

Qualifications

• Proven experience in customer service and team leadership.
• Strong management skills in planning, delegation, and control.

Responsibilities

• Maximize income streams and ensure effective merchandising standards.
• Facilitate training and development of employees for competency.

Skills

Customer Service

Teamwork

Leadership

Business Acumen

Management Skills

Job description

Responsibilities

• Maximise income streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timely finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service-minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
• Cash-ups
• Alarm Checks
• Admin Files

BEHAVIOURAL COMPETENCIES

• TEAMWORK
• LEADERSHIP
• BUSINESS ACUMEN
• INITIATIVE
• MANAGEMENT SKILLS (Planning, Delegation, Control)