Store Manager

Cash Crusaders; Mbombela; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead their store operations. This role focuses on maximizing income through effective merchandising and marketing strategies while ensuring exceptional customer service. You will be responsible for managing inventory, training staff, and fostering a culture of service excellence. Join a team that values employee development and customer satisfaction, and be part of a thriving retail environment where your contributions will directly impact the store's success and growth.

Qualifications

• Strong customer service skills to exceed expectations.
• Proficient in managing and developing staff effectively.

Responsibilities

• Maximize income streams and ensure sales objectives are met.
• Facilitate employee training and maintain performance management.

Skills

Customer Service

People Management

Inventory Management

Merchandising Standards

Marketing Initiatives

Job description

INCOME MAXIMIZATION

• Maximise income streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure customer expectations are exceeded
• Review mystery shopper reports
• Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
• Reinforce a culture of service-minded staff to ensure customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions