Store Manager

Cash Crusaders Retail (Pty) Ltd; Mbombela; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dynamic Operational Manager to lead their store operations in a vibrant retail environment. This role involves ensuring that sales objectives are met, enhancing customer satisfaction, and driving the performance of the store. You will manage inventory effectively, implement merchandising standards, and foster a culture of service excellence among staff. If you are passionate about retail management and have a knack for maximizing income streams while developing your team, this opportunity is perfect for you.

Qualifications

• Proven experience in operational and inventory management.
• Strong customer service and people management skills.

Responsibilities

• Ensure store sales objectives are met and maximize income streams.
• Facilitate training and development of employees for effective performance.

Skills

Operational Management

Inventory Management

Customer Service

People Management

Job description

OPERATIONAL MANAGEMENT

• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Stores Performance
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Job Competencies
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Stores Performance

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
• Cash-ups
• Safe checks
• Alarm Checks
• Admin Files