Store Manager

Ares Holdings; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading company in the footwear industry seeks a Store Manager for its Birkenstock Rosebank location. The ideal candidate will lead sales, manage inventory, and enhance the in-store customer experience while fostering a dynamic team environment. Applicants should have at least 2 years of retail management experience and strong sales abilities. An attractive benefits package includes discounts and health benefits.

Benefits

Comprehensive health benefit

Quarterly Uniform allowance

50% staff discount for employees and family

Company performance incentive scheme

Long-service incentives

Holistic Employee Wellness programme

Qualifications

• 2 years’ experience in a similar capacity.
• Willing to work shifts.
• Valid Drivers’ Licence.

Responsibilities

• Maximise sales by driving conversion and setting targets.
• Manage inventory and daily store operations.
• Recruit and motivate the store team.

Skills

Customer service

Sales ability

Negotiation skills

Team management

Education

Grade 12 or Equivalent

Job description

Birkenstock Rosebank is looking for a store Manager to join their team.

Well-Established international brand in the footwear industry is looking to employ someone in the role of Store Manager, to join their dynamic team.

The successful candidate will be leading the merchandising and sales in the Birkenstock Store according to the purpose, vision and values whilst managing inventory, day to day store operations, shrinkage and the overall in store customer experience.

Company Values

• We commit to the wellbeing of our team
• We work with a positive attitude
• We believe in our team
  
  

Responsibilities

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets
  
  

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Complete weekly time sheets, & coordinate lunch breaks
• Ensure all staff wear lanyards & the correct uniform/tech apparel
  
  

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
  
  

Operations

• Ensure VM and windows comply with Birkenstock standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Bank takings
• Complete month end Stock Receipt report
• Complete month end Sales report
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy
  
  

Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations.
• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous
  
  

Competencies Required

• Working experience within the retail
• Proven sales ability
• Customer service
• Excellent negotiation and communication skills
• Highly organized and deadline driven
• High attention to detail
• Adaptable
• Effective team management
  
  

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit
• Quarterly Uniform allowance
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
  
  

Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.