Store Manager

Top Vitae Recruitment; Hillcrest; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Store Manager in Hillcrest. The role focuses on exemplary customer service, team leadership, and operational efficiency. Candidates must have 5 years of retail management experience and be proficient in MS Office, with Sage Evolution as an advantage. Strong organizational skills and a relevant educational background are required.

Qualifications

• 5 years of previous experience in managing a Retail team is required.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.

Responsibilities

• Showcase product range while building customer relationships.
• Schedule, delegate, and monitor staff tasks.
• Manage day-to-day store operations and financial reporting.
• Ensure company policies are followed by all team members.
• Promote seamless communication with other departments.
• Identify opportunities for improvement in store performance.

Skills

Customer service excellence

Team leadership

Organizational skills

MS Office proficiency

Education

Grade 12/Matric

Advanced diploma in business management or bachelor's degree

Tools

MS Office

Sage Evolution

Job description

As a Store Manager, you will be responsible for:

Exemplary Customer Service: Showcase our product range while building and maintaining strong customer relationships. You’ll address customer concerns in-store and over the phone, ensuring a seamless and positive experience.

Team Leadership & Development: Schedule, delegate, and monitor staff tasks, ensuring the team performs at its best. You'll also be responsible for coaching, providing feedback, and fostering a culture of collaboration and growth.

Operational Efficiency: Manage day-to-day store operations, including maintaining accurate bank balances, conducting cash-ups, and preparing daily, weekly, and monthly financial reports. Your organizational skills will ensure smooth operations and financial accuracy.

Policy Enforcement: Ensure that company policies and procedures are followed by all team members, maintaining a professional and compliant work environment.

Cross-Department Collaboration: Work closely with other departments within the group, promoting seamless communication and teamwork to meet store and company goals.

Continuous Improvement: Help drive store performance by identifying opportunities for improvement and implementing changes that boost efficiency, productivity, and overall store success.

Requirements:

• 5 years of previous experience in managing a Retail team is required.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.
• Grade 12/Matric preferably an advanced diploma in business management or bachelor's degree.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.