Store Manager

Staff Solutions Recruitment; East London; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager in East London to oversee store operations, sales performance, and staff management. The role requires a Matric certificate and ideally an NQF 5/6 diploma in Retail/Business Management, along with 2-5 years of relevant experience. Responsibilities include managing inventory, implementing marketing strategies, and enhancing customer service standards while training and developing staff effectively.

Qualifications

• Matric Certificate is essential.
• NQF 5/6 in Retail/Business preferable.
• 2-5 years in retail operations as Assistant Manager or Manager.

Responsibilities

• Oversee store management and ensure standards.
• Manage stock control and financial documentation.
• Direct marketing promotions and staff development.

Skills

Customer Service

Stock Control

Sales Management

Marketing Promotion

Team Leadership

Education

Matric Certificate

NQF 5/6 Certificate or Diploma in Retail/Business Management

Job description

Job Description:

Asset Management:

• Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
• Co-ordination of janitorial and repair services.

Stock Control:

• Is responsible for all stock and will be held accountable for all overages and shortages.
• Prepare requisitions to replenish stock.
• Identify and report on slow selling items
• Conduct a stock take.

Merchandising:

• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
• Identify new ways of promoting merchandise.
• Ensure required housekeeping standards at all times.
• Manage the quality and quantity aspects of the merchandise assortments.

Marketing and Sales:

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
• Prepare and direct staff who are preparing merchandise displays
• Actively participate in promotions
• Stay up to date with current advertising trends
• Provide leadership to staff.
• Stay current with products, marketing and pricing of area retailers with similar products.
• Achieve and exceed store sales targets.
• Organizing special promotions sales & events
• Initiating changes/improvement suggestions.

Admin and Cash:

• Ensure that the standard of administration and procedures in store are met.
• Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily.
• Manage controllable expenses as this directly affects the profitability of the branch.
• Reporting to Area Manager

Management of Staff:

• Assign employees to specific duties, by way of their JD, To Do Lists, Plans and Goals.
• Encourage, assist and train employees to become a motivated sales force
• Manage performance and development of staff.
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
• Determine when extra temporary staff is needed and recruit same.
• Dealing with recruitment staff
• Attending and facilitating staff meetings.

Security / Risk:

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to.
• Monitor security staff and make sure that they are alert and performing their duties to the maximum.
• Ensuring that Health and Safety standards are met.

Customer Services:

• Apply Customer Service principles in a friendly and enthusiastic manner on a daily basis.
• Train staff in customer service
• Assist customers with enquires and complaints
• Continuously satisfy customer needs and attract clientele.

Job Requirements:

• Matric Certificate.
• NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.
• Valid Driver’s License –Code 8 unendorsed
• 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager