Store Manager

Staff Solutions; East London; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail management company is seeking a Branch Manager in East London to oversee store operations, manage stock control, and ensure high customer service standards. Candidates should possess a Matric Certificate and an NQF 5/6 in Retail or Business Management. A minimum of 2-5 years of experience in a similar role is essential. The position entails leading staff, implementing marketing strategies, and achieving sales objectives.

Qualifications

• At least 2-5 years of experience in a retail or sales management role.
• Valid Code 8 Driver’s License.

Responsibilities

• Oversee branch operations and ensure store maintenance.
• Manage stock control and address overages/shortages.
• Implement marketing strategies and achieve sales targets.
• Supervise and develop staff performance.

Skills

Stock management

Customer service

Leadership

Marketing knowledge

Education

Matric Certificate

NQF 5 / 6 Certificate in Retail / Business Management

Job description

Job Description : Asset Management :

• Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
• Coordinate janitorial and repair services.

Stock Control :

• Responsible for all stock and accountable for all overages and shortages.
• Prepare requisitions to replenish stock.
• Identify and report on slow-selling items.
• Conduct stock takes.

Merchandising :

• Coordinate the layout of shelves and merchandise for seasonal and sale displays.
• Identify new ways of promoting merchandise.
• Ensure housekeeping standards are maintained at all times.
• Manage the quality and quantity of merchandise assortments.

Marketing and Sales :

• Manage the implementation of marketing promotions to maximize sales opportunities.
• Prepare and oversee staff preparing merchandise displays.
• Actively participate in promotions.
• Stay updated with current advertising trends.
• Provide leadership to staff.
• Stay informed about products, marketing, and pricing of competitors.
• Achieve and exceed store sales targets.
• Organize special promotions, sales, and events.
• Initiate change and improvement suggestions.

Admin and Cash :

• Ensure store administration and procedures meet standards.
• Ensure proper handling of store cash by responsible persons, with daily verification.
• Manage controllable expenses to enhance profitability.
• Report to Area Manager.

Management of Staff :

• Assign duties based on JD, To Do Lists, Plans, and Goals.
• Encourage, assist, and train employees to become motivated sales personnel.
• Manage staff performance and development.
• Enforce procedures and policies, including disciplinary actions when necessary.
• Determine staffing needs and recruit accordingly.
• Handle recruitment processes.
• Facilitate staff meetings.

Security / Risk :

• Manage business security and ensure adherence to security procedures.
• Monitor security staff performance.
• Ensure health and safety standards are met.

Customer Services :

• Apply customer service principles consistently.
• Train staff in customer service.
• Assist customers with inquiries and complaints.
• Continuously attract and satisfy customers.

Job Requirements :

• Matric Certificate.
• NQF 5 / 6 Certificate or Diploma in Retail / Business Management (preferable).
• Valid Driver’s License – Code 8 unendorsed.
• 2-5 years of relevant experience in sales, retail, or operations as an Assistant Manager or Manager.