Store Manager

JOE & THE JUICE; East London; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading global food & beverage brand seeks a Store Manager for their East London location. You will lead daily operations, manage a team, and ensure compliance with company standards. Your role will focus on enhancing guest experiences while meeting sales and performance targets. If you are a dynamic leader who thrives in a fast-paced environment, we would love to hear from you.

Qualifications

• Experience in retail management or relevant field.
• Ability to lead, develop and engage a team.
• Strong understanding of operational standards and compliance requirements.

Responsibilities

• Lead daily operations to ensure high performance.
• Oversee recruitment, training, and employee development.
• Manage guest experience and community relations.
• Ensure compliance with hygiene and operational standards.

Skills

Leadership

Team Development

Operational Management

Guest Experience

Job description

JOE & THE JUICE

About Joe & The Juice

Our vision is to become the first truly global, people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. We aim to create a culture based on our virtues and operational excellence across four focus areas: ensuring operational requirements, fostering employee engagement, delivering great guest experiences, and maintaining strong financial performance.

Our unique culture is the backbone of our success, relying on employees to uphold virtues such as positive attitude, inclusion, social ties, and growth.

Job Summary

Position title: Store Manager

Reports to: Regional Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring high performance across all areas by collaborating effectively with your District Manager. You will adhere to legal requirements, company policies, and compliance standards. Your role involves overseeing store operations, leading your team to deliver excellent guest experiences, and ensuring high-quality products.

Your success depends on your ability to lead, develop, and retain a highly engaged team, ensuring all store requirements are met to turn customers into loyal guests. You are accountable for meeting budget goals, sales targets, and EBITDA through existing and new initiatives.

Key Responsibilities

1. Value-Based Leadership: Lead your team in alignment with company virtues and operational principles.
2. Recruitment: Manage recruitment, pre-boarding, and onboarding processes, ensuring optimal team composition and future talent pipeline.
3. Employee Engagement: Develop and motivate your team through development plans, feedback, training, and meetings, aiming for employee engagement scores that meet or exceed benchmarks.
4. Guest Experience: Prioritize guest-first approach, build strong community relations, and increase guest loyalty.
5. Operational Requirements: Maintain a safe, hygienic, and healthy environment, ensuring compliance with standards and regulations.
6. Shift Planning: Create effective shift plans considering seasonality and local events, manage employee absences, and ensure legal compliance.
7. Stock Handling: Oversee stock management, including inventory counts and ordering, to optimize stock levels and minimize waste.
8. Performance Management: Drive sales and optimize EBITDA to meet KPIs.

Key Performance Indicators

1. Operational Requirements: Hygiene, safety, and compliance standards.
2. Employee Engagement: Engagement scores, turnover, and retention rates.
3. Guest Experience: Customer loyalty, app usage, complaints, wait times, product availability, store audits.
4. Store Performance: Sales, waste, labor costs, productivity, overhead, and EBITDA.