Store Manager

Rosstone Professional Solutions; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading company in the FMCG sector seeks an experienced Store Manager in Cape Town. You will be responsible for delivering exceptional customer service, managing store operations and standards, and leading a team to achieve sales targets. The role requires strong leadership and a focus on maintaining high operational levels while ensuring a motivated team.

Qualifications

• 5-6 years working experience as a Store Manager in FMCG.
• Grade 12 qualification required, Retail Management diploma advantageous.
• Available to work flexible shifts and have reliable transport.

Responsibilities

• Ensure store operates legally and safely.
• Deliver exceptional customer service and manage store standards.
• Achieve sales budget and manage expenses effectively.

Skills

Leadership

Customer Service

Operational Management

Communication

Education

Grade 12

Retail Management Diploma

Job description

MAIN PURPOSE
To provide our customers with a world class shopping experience which makes them feel special by delivering exceptional store standards, managing an efficient store, ensuring colleagues feel proud, valued and part of the family.

JOB REQUIREMENTS
Grade 12
Retail Management diploma would be added advantageous
At least 5 – 6 years working experience as a Store Manager in a Fast-Moving Consumer Goods Retail Environment
Available and flexible to work different shifts across trading and none trading hours
Transferrable
Own reliable transport

Accountability
Ensure store operation is Legal & Safe everyday
Deliver our Brand Promise every day ensuring great value and availability for our customers
Ensure all customers receive great service that keeps them returning to the store
Ensure we remain competitive on price
Ensure we work hard to keep our colleagues happy and motivated, investing in them and involving them in our plans, so our colleagues continue to deliver excellent customer service
Ensure the store achieves sales budget by growing customers and the basket size
Manage expenses in line with budget
Manage waste and shrink in line with budget
Ensure succession and recruitment is planned for future needs
Manage and develop the talent within the store
Adhere to all legislation and policies and procedures