Store Manager

GALXBOY; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading streetwear brand in Cape Town seeks a Store Manager to oversee daily operations and ensure a high level of customer service. The ideal candidate will have at least three years of management experience in retail and possess strong leadership and communication skills. Responsibilities include managing inventory, leading the sales team, and improving customer satisfaction. The position offers a dynamic work environment with opportunities for personal and team development.

Qualifications

• Minimum 3 years’ managerial experience in retail.
• Proven ability to improve customer satisfaction.
• Strong knowledge of business management.

Responsibilities

• Oversee daily operations and ensure company policies are followed.
• Conduct performance appraisals and develop training plans.
• Manage inventory control and timely reporting.
• Lead the sales team to meet targets and enhance customer service.

Skills

Leadership skills

Customer service orientation

Communication skills

Education

Matric certificate

Bachelor’s degree

Job description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

Key Areas of Responsibility

Sales and Business Development

• Set, communicate, and reach targets for UPT, ATV & Turnover
• Coach and support the team in delivering excellent customer service
• Lead the sales team by example and ensure meeting of personal and company sales targets
• Conduct external market research, area analysis, and proactively report relevant information to various departments

Team Management

• Develop the team through regular meetings and training, maintaining attendance registers
• Keep the team informed about updates from OPS or Head Office, providing regular feedback
• Conduct performance appraisals with training plans and relevant feedback
• Complete staff rosters according to staffing templates
• Ensure staff adherence to company policies and procedures, and empower staff with correct information

Inventory Management

• Minimize shrinkage and maintain accurate stock records in the POS system
• Process deliveries promptly, including checking quantities, tagging, hanging, steaming, pricing, and stock capturing
• Maintain an organized stockroom for efficient replenishment
• Conduct regular stock counts and verify reports
• Manage inventory control, place orders timely, and report on inventory status

Operations Management

• Manage time and attendance, and follow opening and closing procedures
• Reconcile cash-up reports and investigate discrepancies
• Manage store expenses and risk control measures
• Process refunds and exchanges per company policy
• Review and submit month-end reports, and maintain management dashboards and staff registers

Skills and Personal Attributes

• Matric certificate is compulsory
• Bachelor’s degree is preferred
• At least 3 years’ managerial experience in retail
• Strong leadership and customer management skills
• Customer service-oriented with business management knowledge
• Excellent communication and interpersonal skills