Store Lead - Woodlands Concept store

Dermalogica South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Dermalogica South Africa is seeking a dynamic Store Lead for their Woodlands Store. This role entails driving sales, managing staff, conducting client consultations, and ensuring top-notch customer service. The ideal candidate will have a strong background in skin care, particularly with high-end brands, and will effectively contribute to the store's operational success.

Qualifications

• 4 years experience in a supervisory role.
• Previous experience with a high-end skin care brand is required.
• Dermalogica experience is advantageous.

Responsibilities

• Ensure monthly sales and treatment revenue targets are met.
• Conduct consultations and manage client records.
• Oversee day-to-day staff management and operations.

Skills

Customer Service

Sales Management

Staff Training

Inventory Management

Complaints Management

Education

3-year Skin Care Diploma

Tools

Microsoft Office

Job description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Woodlands Dermalogica Store.

1. To ensure that sales and treatment revenue targets for the store is met monthly.
2. To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
3. Telephonic post treatment and retail follow ups with customers.
4. Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
5. Manage the POS system
6. Manage the day to day staff, and roster coverage.
7. Assist the concept stores manager with staff assessments and training of new and existing staff.
8. Inventory is managed monthly and recorded
9. Responsible for supporting the smooth running of daily operations in the store,
10. The store is always correctly stocked, cleaned and merchandised effectively. 11. The effective planning of, and participation during in store promotions.
12. Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
13. Maintain the highest level of personal hygiene and professional appearance at all times
14. Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
15. To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
16. Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:
- 3 year Skin Care diploma
- 4 years experience in a supervisory role
- Previous experience with high end skin care brand
- Dermalogica experience advantageous
- Microsoft Office proficient