Store Lead - Hemmingways Mall (New store)

Dermalogica South Africa; Oos-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent company in the skincare industry is seeking a store lead for their Hemmingways Dermalogica Store. The ideal candidate should possess strong sales management skills and a 3-year Skin Care diploma. Responsibilities include driving sales, ensuring high customer service standards, managing inventory, and overseeing daily operations. The position requires at least 4 years of supervisory experience, preferably in high-end skincare brands. Proficiency in Microsoft Office is essential.

Qualifications

• At least 4 years of experience in a supervisory role.
• Previous experience with high-end skincare brands.
• Dermalogica experience is advantageous.

Responsibilities

• Drive sales and business objectives as a Brand Ambassador.
• Conduct accurate consultations and Face Mapping with each new client.
• Manage daily staff operations and roster coverage.
• Participate in in-store promotions and company events.

Skills

Customer service

Sales management

Inventory management

Communication

Education

3-year Skin Care diploma

Tools

Microsoft Office

Job description

Dermalogica is recruiting a driven, organized, and experienced store lead to drive sales and business objectives, and to serve as a Brand Ambassador in our Hemmingways Dermalogica Store.

Responsibilities include:

1. Ensuring monthly sales and treatment revenue targets are met.
2. Conducting accurate consultations and Face Mapping with each new client, ensuring all records are updated.
3. Following up with customers via phone post-treatment and retail purchases.
4. Managing customer complaints, product returns, and maintaining high customer service standards.
5. Managing the POS system.
6. Overseeing daily staff operations and roster coverage.
7. Assisting the concept stores manager with staff assessments and training.
8. Managing inventory monthly and maintaining records.
9. Supporting the smooth daily operations of the store.
10. Ensuring the store is well-stocked, clean, and effectively merchandised.
11. Planning and participating in in-store promotions.
12. Participating in company promotional events such as marketing activities, golf days, launches, IDI training, and trade shows.
13. Maintaining personal hygiene and professional appearance at all times.
14. Performing all tasks and administration as per Policies and Procedures manual.
15. Being familiar with all products, treatments, concepts, and policies of Dermalogica.
16. Maintaining product knowledge through regular training and assessments.

Minimum Requirements:

• 3-year Skin Care diploma.
• At least 4 years of experience in a supervisory role.
• Previous experience with high-end skincare brands.
• Dermalogica experience is advantageous.
• Proficiency in Microsoft Office.