Store Development Manager - Sorbet

Store Development Manager

Job description

Join a prestigious organization where you are not just an employee, but a valued Citizen. Sorbet, a proud member of the Clicks group, has flourished into a network of nearly 200 stores throughout South Africa. At Sorbet, service excellence is not merely a goal, but a fundamental principle. Our steadfast dedication to exceptional service, focus on retail, and overall professional ethos are apparent in every facet of our establishments.

We are currently seeking a Store Development Manager to join our esteemed Development and New Business team.

The Store Development Manager plays a crucial role as a Sorbet Representative, responsible for maintaining Sorbet in-store standards and assisting in the design, building, and maintenance of new and current stores. The ideal candidate will possess a strong understanding of general management to effectively guide contractors in meeting Sorbet store requirements, collaborate with franchise partners and support office citizens, and uphold the Sorbet brand and standards.

If you are a motivated and experienced professional looking to make a significant impact within a dynamic and growing organization, we invite you to apply for the position of Store Development Manager at Sorbet. Join us in our commitment to excellence and become a valued member of our team.

Job Purpose

The primary objective of this role is to provide operational support, pre-opening preparation, and ongoing franchisee support for store builds within the Sorbet brand.

Key Responsibilities:

Operational Support:

- Collaborate with Franchise Partners and Contractors to ensure seamless project execution.

- Validate and confirm quotes and budgets for projects.

- Prepare build estimates and distribute necessary documentation to franchisees.

- Assist in design and store planning processes.

- Ensure that store builds align with Sorbet standards and adhere to established timelines.

- Provide regular progress reports to the Development & New Business Manager.

- Address any site issues that may arise and potentially delay project completion.

Pre-Opening Preparation & Ongoing Franchisee Support:

- Engage in activity meetings with new franchisees and oversee construction logistics.

- Coordinate with support teams, design teams, and contractors to manage plans, artwork, quotes, and invoices.

- Schedule site meetings with contractors and landlords, obtain plan approvals, and manage feedback effectively.

- Review contractor quotes and assist franchisees with financial arrangements, including deposits.

- Monitor project timelines and address any delays with landlords or contractors promptly.

- Conduct site visits, inspections, and handovers prior to store opening.

- Manage renovations, revamps, and maintenance for existing stores.

Reporting & Documentation:

- Document all communications and meetings with franchisees, landlords, and contractors accurately.

- Follow up on snag lists, final invoicing, and payment requests diligently.

Qualifications:

- Completion of Matric

- Relevant Diploma/Degree (Preferred)

Experience:

- Minimum of 3 years of project management experience

- 3-5 years experience in retail, construction or franchise management

Skills & Requirements:

- Excellent communication and project management skills

- Strong attention to detail and ability to meet deadlines

- Capability to work independently and collaborate with various stakeholders

- Experience in construction or franchise management is advantageous

Key Competencies:

- Leadership and decision-making

- Effective planning and organization

- Proficient in writing and reporting

- Ability to handle pressure and setbacks

- Consistently delivering results and meeting customer expectations

- Skilled in relating and networking

- Adaptability and responsiveness to change

- Ability to follow instructions and procedures