Station Stay Manager Couple

Tourism Western Australia; Noordwes; On-site; AUD 55 000 - 75 000; Full time

Job summary

A leading company is seeking a Station Stay Manager Couple to oversee hospitality operations at Cheela Plains Station Stay. The role involves managing staff, guest services, and facilities while ensuring a high standard of hospitality. Ideal candidates will have experience in team management and hospitality, with a focus on customer service and administration. This position offers a unique opportunity to experience remote outback life while providing excellent service to guests.

Benefits

Access to private gorges

Experience remote outback life

Amazing Pilbara night sky

Qualifications

• 12 months experience managing a team of 4 or more employees.
• 6 months experience with online guest reservations.
• Prior facility management and maintenance experience.

Responsibilities

• Oversee hospitality staff and manage guest reservations.
• Maintain buildings and gardens to current standards.
• Manage incoming guest reservations and correspondence.

Skills

Leadership

Customer Service

Administration

English

Education

Driver’s Licence

Food Safety and Handling On-Line Course

Tools

Microsoft Office

Online Reservation Systems

Job description

POSITION TITLE

Station Stay Manager Couple

HOURS

Permanent, 38-40 hours per week

EMPLOYMENT START

Immediate

LOCATION

Cheela Plains Station Stay, 174 Nanutarra-Munjina Rd, Paraburdoo WA 6754

POSITION SUMMARY

The Station Stay Manager couple work together to manage:

· Hospitality staff

· Guest reservations, services and correspondence

· Marketing

· HSE polcies

· Facilities

KEY RELATIONSHIPS

The positions report to the Managing Directors and work directly with 9 to 11 other station stay staff. All station stay hospitality staff report to the Managers.

EXPERIENCE

Essential

· 12 months experience managing a team of 4 or more employees

· 6 months work experience with online guest reservations and correspondence

· 6 months minimum hospitality work experience, i.e. housekeeping, kitchen hand, café service, barista, reception

· Prior facility management and maintenance experience.

· Prior experience creating staff rosters.

Desirable

· Prior experience working in a remote location.

· Experienced with a variety of IT systems such as online reservation systems, maintaining web site, social media, etc.

QUALIFICATIONS, CERTIFICATION, ACCREDITATION OR LICENCE

Essential

· Driver’s Licence

· RSA

· Food Safety and Handling On-Line Course

· Medical Certificate

· Australian Tax File Number

· Australian Bank Account

· Superannuation Fund

· Good English speaking and writing

· First Aid Course

Desirable

· Barista Course

· White Card

· 4 Wheel Drive Course

· Leadership Training Course/Qualification

· Trade Qualification

· Skid Steer Ticket

· Front End Loader Ticket

DUTIES (include but are not limited to):

Staff Management

· Oversee hospitality staff to perform these duties. The managers are also expected to be rostered for the duties below alongside the hospitality staff.

· Make sandwiches and packed lunches

· Assist chefs with food preparation

· Serve in café

· Serve dinner guests

· Wash dishes

· Service and clean guest rooms and tents

· Wash laundry

· Water and mow lawns

· Maintain clean and tidy workspace across all areas of work

· Experience and interest dependent, duties may include guest check-ins/administration and general maintenance

· Create and set rosters staff rosters

· Facilities Management

· Maintain buildings and gardens to current standard

· Redevelopment and improvements of buildings and grounds

· Manage machinery breakdown and repairs

Guest Reservations and Marketing

· Manage incoming guest reservations and correspondence

· Maintain on-line booking engine sites

· Maintain website

· Maintain listings on various trade websites

· Social Media posts

Ordering/Stocktake

· Oversee supply ordering, stocktake and wastage

Menu Planning

· Liaise with chefs and owner on suitable menus

Shop Merchandise

· Manage stock of limited branded merchandise

Banking

· Record guest payments and manage til

Flexibility in your roles is appreciated as various other duties may arise you may be required for. We are open to tourists from 1 April to October 12, 2025, but remain open for corporate guests year-round which may include mining company exploration and rehabilitation crews, road workers, etc.

KNOWLEDGE, SKILLS AND BEHAVIOURS

· Excellent English (written and verbal).

· Ability to create a positive impression with a professional and courteous manner.

· Competent typing skills.

· Strong administration skills – organised, thorough, systems-orientated with attention to detail.

· Ability to lead a team to create a safe and comfortable work environment for employees.

· Ability to use Microsoft Office, including Word, PowerPoint and Excel.

· Competent use of smart phone for various apps supporting the role.

· Excellent customer service skills with an ability to work with a wide range of clients.

PREFERENCES

We prefer our employees to be non-smokers, in a good measure of health and capable of lifting items up to 16 kg with ease. Due to the remote isolated area of Cheela Plains, information pertaining to pre-existing medical conditions such as Type 1 or 2 Diabetes, pre-existing back injury, etc is appreciated. Please refer to the Cheela Plains Station Stay website www.cheelaplains.com.au for more details on our business and location.

BONUS OFFERINGS

· Access to the private gorges on Cheela Plains Station.

· Amazing Pilbara night sky.

· Experience remote outback life.

HOW TO APPLY

Submit CV including references and cover letter detailing your experiences to: [e-mail].

MORE INFORMATION

Visit our website for more information about our unique outback station stay at: www.cheelaplains.com.au.