Standards & Quality Consultant

Integralis; South Africa; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in South Africa is looking for a Senior Standards and Quality Consultant to enhance document control processes and ensure compliance with quality standards. The ideal candidate should have extensive experience in document control, exceptional analytical skills, and a passion for quality assurance and training. This role is vital for continuous improvement within the organization and involves close collaboration with the Standards and Quality Manager.

Qualifications

• Relevant certification in Business Administration or Quality Management.
• 7+ years experience in document control or a related field.
• 5+ years in a Senior or Consultant role.

Responsibilities

• Assist in drafting and maintaining standards and practices documentation.
• Coordinate internal quality review meetings.
• Monitor document control processes for compliance.

Skills

Attention to detail

Analytical skills

Problem-Solving

Communication

Organizational skills

Education

Certification in Business Administration

Quality Management

Tools

Microsoft Office Suite

Key360

Job description

Job Specification

Job Title

Standards and Quality Consultant

Level (Junior / Intermediate /Senior/Leadership)

Senior

Reports to

Standards and Quality Manager

Department

Document Control

Position Summary:

We are looking for a proactive, detail-focused, and self-motivated Consultant to assist the Standards and Quality Manager in driving the implementation, oversight, and ongoing enhancement of organizational standards, practices, and service quality. This role is well-suited for an individual with a solid understanding of document control processes, specifications, and strong administrative, analytical, and coordination capabilities. A passion for quality assurance, training, and process optimization is critical.

Role Overview:

The Standards and Quality Consultant plays a key role in supporting the Standards and Quality Manager with the development and upkeep of internal policies, standards, procedures, and best practices. A major focus of this role is ensuring effective document control and quality assurance. The Consultant is responsible for making sure document control processes are properly followed, offering guidance and formal training to team members, and helping the organization stay compliant with both internal standards and client expectations. Working closely with the Standards and Quality Manager, the Consultant will also help implement best practices and promote continuous improvement within the team.

Key Responsibilities:

1.Standards and Practices (S&P) Support

• Assist in drafting, formatting, and maintaining standards and practices documentation.
• Coordinate scheduling and logistics for S&P compliance reviews.
• Support the tracking and reporting of S&P metrics and maturity indicators.
• Help maintain S&P support systems and documentation repositories.

2.Service Quality Support

• Maintain and update quality databases and registers (e.g. QA platforms, deviations, complaints, etc.).
• Assist in quality review, reports and dashboards.
• Support root cause analysis and documentation of quality incidents.
• Coordinate internal quality review meetings and follow-ups.

3.Training Support

• Assist in developing and formatting training materials, manuals, video’s, etc.
• Coordinate internal and external training sessions, including scheduling, logistics, and attendance tracking.
• Maintain the training matrix and support training gap analysis.
• Provide administrative support for change management and rollout initiatives.

• Assist with formal training, and support to document controllers to ensure high performance and enhance skills for compliance with document control standards.
• Assist in the creation, adaptation and implementation of document control policies, procedures, and best practices as developed by the Standards and Quality Manager.
• Quality Assurance: Monitor document control processes to ensure compliance with internal standards and client requirements, identifying areas for improvement.
• Client Interaction: Support client engagement activities by ensuring document control practices meet client expectations and service level agreements (SLAs).
• Change Management: Assist in managing changes to document control standards and practices, ensuring smooth adoption by the team.
• Concern Resolution: Address and resolve concerns related to document control processes, escalating complex problems to the Standards and Quality Manager as needed.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of innovative document control solutions.
• Reporting: Provide regular updates to the Standards and Quality Manager and/or other management pertaining team performance, compliance, and training outcomes.
• Training Program Management: Assist in the development and delivery of training programs, coaching, and guidance to enhance the skills and competencies of document controllers.
• Innovation and Continuous Improvement: Identify opportunities for innovation in document control standards and practices, driving the adoption of new methods and technologies.
• Escalation Management: Handle escalated issues related to standards non-compliance, collaborating with the Standards and Quality Manager to resolve complex challenges (including but not limited to non-conformance, concessions, etc).
• Work in partnership with the Operations management team to standardize document control practices, integrating feedback from operations to enhance overall service quality.
• Reporting: Provide regular updates and reports to the Standards and Quality Manager and/or other management pertaining standards compliance, training outcomes, and continuous improvement initiatives, highlighting how these efforts align with broader operational and quality goals.
• Support: Assist with tasks including but not limited to the above and within role and skill competencies. Tasks as identified by the Standards and Quality Manager or relevant management team to ensure the smooth operations of the Standards and Quality services to the organization.

Key Skills and Competencies:

• Intense knowledge of the current clients document control procedures and specifications.
• Strong organizational and administrative skills.
• Excellent written and verbal communication.
• Attention to detail and a quality-oriented mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Key360 and other Standards & Quality platforms.
• Ability to manage multiple tasks and meet deadlines.

• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Proficient in Training, coaching and mentoring.
• Knowledge of Process Modelling and Process Conceptualisation.
• Data Excellence.
• Quality Orientation.
• Strategic thinking and decision-making ability to align strategic goals into standards and quality.

• Time Management
• Critical Thinking
• Training and Development
• Change Management
• Stakeholder Engagement
• Conflict Resolution

Attributes:

• Leadership
• Accountability
• Collaboration
• Integrity
• Adaptability & Flexibility
• Initiative
• Problem-Solving
• Positive Attitude

Qualifications:

• Relevant Certification in Business Administration, Quality Management, or a related field.
• A minimum of 7 years experience in document control or a related field, with at least 5 years in a Senior or Consultant role and training support role.
• Experience in a standards-driven or service-oriented environment.

• Expertise in document control software and familiarity with industry standards.