SSD Quality Control Specialist - Durban MMH250605-3

Momentum; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the financial services sector is seeking a Quality Assurance Specialist to ensure high standards of sales and client service. Key responsibilities include evaluating operational processes, providing expert advice to stakeholders, and contributing to continuous improvement initiatives. Candidates should have a Grade 12 or equivalent qualification, relevant diploma, and 2-3 years' experience in a related role.

Qualifications

• 2-3 years relevant experience, especially in insurance and quality assurance.
• Relevant process, system, and legislation training.

Responsibilities

• Monitor and evaluate sales and service quality across channels.
• Provide feedback and suggestions for coaching to team members.
• Build relationships with internal and external stakeholders.

Skills

Quality assurance

Client services

Relationship building

Education

Grade 12 or equivalent qualification

Relevant Diploma

Job description

Role Purpose

The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and

relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

• Grade 12 or equivalent qualification
• Relevant Diploma
• Relevant process, system, and legislation training
• 2-3 Years' relevant experience (essential)
• Insurance industry experience (desirable)
• Experience in client services or quality assurance (desirable)
  
  

Duties and Responsibilities

INTERNAL PROCESS

• Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.
• Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.
• Identify process or system improvements required, any trends which could highlight possible gaps, or training requirements.
• Provide feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.
  
  

CLIENT

• Provide authoritative, expertise and advice to internal stakeholders.
• Build and maintain relationships with internal and external stakeholders.
• Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
  
  

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.
  
  

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
  
  

As an applicant, please verify the legitimacy of this job advert on our company career page.-261893061