SSD Quality Control Specialist - Durban

Momentum; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company in the financial solutions space is seeking a Quality Assurance Specialist to monitor sales and service quality across channels. This role involves assessing operational processes, providing feedback, and maintaining stakeholder relationships. Ideal candidates will have relevant qualifications, coupled with experience in the insurance industry and strong analytical skills.

Qualifications

• 2-3 Years' relevant experience required.
• Insurance industry experience is desirable.
• Experience in client services or quality assurance is preferable.

Responsibilities

• Monitor and evaluate the quality of new business sales.
• Assess data quality against standards.
• Provide feedback and suggestions for team improvement.

Skills

Attention to detail

Planning and organizing skills

Reporting skills

Excel skills

Team working

Education

Grade 12 or equivalent qualification

Relevant Diploma

Job description

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them, and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms, Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.za

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service, and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

• Grade 12 or equivalent qualification
• Relevant Diploma
• Relevant process, system, and legislation training
• 2-3 Years' relevant experience (essential)
• Insurance industry experience (desirable)
• Experience in client services or quality assurance (desirable)

Duties & Responsibilities

Internal Process

• Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.
• Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.
• Identifies process or system improvements required, any trends which could highlight possible gaps, or training requirements.
• Provides feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.

Client

• Provides authoritative expertise and advice to internal stakeholders.
• Builds and maintains relationships with internal and external stakeholders.
• Delivers on service level agreements made with internal and external stakeholders to ensure expectations are managed.
• Participates and contributes to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

People

• Develops and maintains productive and collaborative working relationships with peers, clients, and stakeholders.
• Positively influences and participates in change initiatives.
• Continuously develops own expertise in terms of professional, industry, and legislation knowledge.
• Contributes to continuous innovation through the development, sharing, and implementation of new ideas.
• Takes ownership for driving career development.
• Effectively manages time and ensures optimal productivity.
• Is self-confident, self-motivated, and relentlessly pursues targets and goals.

Finance

• Identifies solutions to enhance cost effectiveness and increase operational efficiency.

Competencies

• Business knowledge
• Knowledge of relevant products, processes, systems, and applicable legislation
• Knowledge of relevant legislation that is applicable to the business area
• Knowledge of the legislative impact on the insurance industry
• Attention to detail
• Planning and organizing skills
• Assertiveness
• Reporting skills
• Excel skills
• Examining information
• Providing insights
• Following procedures
• Documenting facts
• Team working
• Upholding standards
• Interpreting data
• Checking things