Sr Program Manager

Amazon Commercial Services (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Amazon seeks dynamic Senior Program Managers to innovate and lead strategic initiatives that enhance customer experience and operational efficiency in South Africa. Candidates will drive measurable business impact, overseeing complex cross-functional programs while collaborating with diverse stakeholders. This role emphasizes data-driven strategy and requires a strong ability to manage both strategy and execution for program success.

Qualifications

• Senior program or project management experience.
• Experience owning program strategy and end to end delivery.
• Strong data-driven decision-making skills.

Responsibilities

• Own end-to-end strategic programs from conception to implementation.
• Develop and execute program vision, success metrics, and roadmaps.
• Identify and implement automation opportunities and process improvements.

Skills

Project Management

Data Analysis

Stakeholder Management

Cross-Functional Collaboration

Job description

Are you interested in innovating to deliver Amazon’s experience to our customers ? We are looking for dynamic and talented Senior Program Managers, who are detail-oriented, self-starter, and passionate about developing strategy and launching programs to support Amazon South Africa growth.

These roles balances creativity with data-driven decision making - we're seeking individuals who can lead strategic programs across diverse stakeholder groups. You will drive both strategy and execution, evolving program processes and tools while developing robust tracking and auditing mechanisms. Success requires big-picture thinking about customer experience, scalability, and long-term automation, combined with strong tactical execution and delivery capabilities.

The right candidate has the ability to build relationships across functional stakeholders, anticipate stakeholder needs and customer needs to plan future work and program deliverables, strong communication skills, a deep sense of ownership, and an ability to shift between strategic thinking and rolling up your sleeves to get things done.

We have multiple Program Manager positions throughout many areas, such as Delivery Experience, Shopping experience, Seller growth, Seller Experience, Selection, Fees, Pricing and others. When you apply to this position, your profile will be evaluated during the interviews for the most suitable role within our team.

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways, we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing [emailprotected] . We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1

Key job responsibilities

• Own end-to-end strategic programs from conception to implementation, driving measurable business impact
• Develop and execute program vision, success metrics, and roadmaps while leading complex cross-functional initiatives
• Identify and implement automation opportunities, process improvements, and scalable solutions
• Partner with Marketing, Finance, Technology, and Analytics teams to drive program success and stakeholder alignment
• Build and maintain robust reporting and audit mechanisms to track KPIs and program effectiveness
• Author executive communications, strategic recommendations, and lead change management initiatives
• Drive data-driven decision making through business intelligence, ensuring successful delivery within scope and timeline

BASIC QUALIFICATIONS

• Senior program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to drive improvements
• Experience owning / driving roadmap strategy, definition and end to end product delivery

PREFERRED QUALIFICATIONS

• Experience leading process improvements
• Experience working cross functionally with tech and non-tech teams

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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