Sr. Product Manager

Sutherland Global; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the AI sector seeks a Senior Product Manager to join their Conversational AI team. The role involves overseeing product management from conception to launch, defining strategic goals, and engaging with cross-functional teams to optimize customer engagement solutions. Applicants should have extensive experience, technical knowledge, and excellent communication skills.

Qualifications

• 6+ years of relevant experience, including project management and integration deliverables.
• Deep understanding of software features and roadmapping processes.
• Experience with cross-functional teams.

Responsibilities

• Lead full lifecycle product management for conversational AI products.
• Define product vision and strategy; collaborate with stakeholders.
• Manage and mentor junior team members.

Skills

Communication

Problem-solving

Decision-making

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Company Description: About Sutherland Artificial Intelligence.

We specialize in automation and advanced analytics, which are key factors of success for business leaders. These are our core expertise. We work with iconic brands worldwide, providing them with a unique value proposition through market-leading technology and business process excellence. We have created several inventions under patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all through a seamless "as a service" model. We tailor proven and rapid formulas to fit each company's unique DNA, combining human expertise and artificial intelligence to develop digital chemistry. This approach unlocks new possibilities, transformative outcomes, and enduring relationships. Sutherland is committed to unlocking digital performance and delivering measurable results.

Job Description:

Sutherland is seeking a Senior Product Manager to join our Conversational AI team. This team deploys consumer-facing and agent-facing solutions for well-known Fortune-level brands.

We utilize AI/ML technology to support customer care and sales programs across industries such as Media, Telco, Financial Services, Travel, Retail, and others. Our team is small, ambitious, and forward-looking, backed by a global services company.

If you believe you have the skills and experience for this role, we want to hear from you! As a Senior Product Manager, you will have full lifecycle product management responsibility for products used by end users, agents, analysts, and operations teams. You will lead the development of our agent-facing Conversational AI products.

Key responsibilities include defining and refining the product vision and strategy, developing business, financial, and operational plans, and evangelizing your vision to excite others. Daily activities involve engaging with clients, defining and prioritizing requirements, collaborating with designers and engineers to ideate, design, build, test, deliver, and optimize solutions. You will work cross-functionally across client, partner, and internal stakeholders to bring products from conception to launch.

Drive improvements where needed and lead tradeoff discussions to make informed decisions.

Manage and mentor junior team members, collaborate with go-to-market teams on sales, marketing, and demo materials, and provide subject matter expertise for sales efforts. You will plan and manage multiple initiatives simultaneously and perform other duties as required.

Qualifications:

• 6+ years of relevant experience, including functional, technical, project management, change management, and integration deliverables.
• Deep understanding of software features, ideation, validation, tradeoff evaluation, and roadmapping processes.
• Experience working with cross-functional teams including Design, Engineering, and Operations.
• Excellent communication skills and ability to present effectively at all organizational levels.
• Strong problem-solving and decision-making skills, with professionalism in challenging situations.
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.

Preferred: Experience in workspace design, implementing transformational applications in complex enterprise environments, human-powered customer engagement, NLP, and Machine Learning.

All information will be kept confidential according to EEO guidelines.