Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist

ENGINEERINGUK; Cape Town; On-site; ZAR 80 000 - 120 000; Full time

Job summary

An established industry player seeks a Senior Global Services Delivery Manager to lead large-scale cloud migrations. In this pivotal role, you'll orchestrate the seamless delivery of AWS services, ensuring cohesive collaboration among diverse teams. Your expertise in service delivery and project management will be crucial in driving exceptional customer experiences while navigating complex project landscapes. Join a dynamic team dedicated to innovation and operational excellence, where your contributions will significantly impact customer success and cloud journeys. This is an exciting opportunity to shape the future of cloud services and deliver tailored solutions to large clients.

Qualifications

• 5+ years managing large-scale cloud migrations and complex IT projects.
• Strong project management skills and familiarity with agile methodologies.

Responsibilities

• Lead coordination of AWS Global Services teams during migrations.
• Serve as primary contact for customers ensuring clear communication.

Skills

Cloud Migration Management

Service Delivery

Project Management

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in IT or related field

Tools

Asana

Job description

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Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist

View more categories View less categories Sector Project and Program Management, Sales and Business Development Role Manager Contract Type Permanent Hours Full Time

DESCRIPTION

As a Senior Global Services Delivery Manager at Amazon Web Services (AWS), you will play a crucial role in orchestrating seamless delivery of AWS Global Services offerings during large-scale migrations and complex projects. In this highly visible position, you will ensure that all AWS teams work together effectively to deliver customer outcomes. You will act as the primary coordinator for the Global Services Organization, from contract signing through the launch phase and typically 3 months post-go-live; your role is to ensure cohesive delivery across teams such as Professional Services, Amazon Managed Services (AMS), Solutions Architecture, Training and Development, and Enterprise Support, with a focus on AMS integration and reporting.

You will interface with customers and AWS leadership, drive collaboration between core account groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

This role requires a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences while driving innovation and operational excellence across diverse teams with differing priorities. The GSDM must adapt quickly to changing project needs and customer expectations, especially in large-scale migrations and complex AWS deployments involving managed services.

The mission of the Global Services Delivery Manager is: "To ensure every workload migrating to AWS operates securely, efficiently, and resiliently, leveraging Global Services' collective experience to deliver a unified customer experience."

At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will bring the best of AWS/Amazon to our customers and proactively help solve their challenges through new ideas, tools, and mechanisms. Successful candidates will have a strong background in delivery and change management, be detail-oriented, possess excellent problem-solving skills, and be exemplary communicators at all levels. You will lead peers, gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise experience and operational excellence will influence decisions, provide insights, and help drive secure, robust solutions.

Key job responsibilities

1. Lead coordination of AWS Global Services teams during large migrations and complex projects involving multiple service offerings such as Professional Services, AWS Managed Services, and Enterprise Support.
2. Serve as the primary contact for customers expecting a managed service provider experience, ensuring clear communication and comprehensive reporting throughout the project lifecycle.
3. Develop and implement reporting mechanisms aligned with customer expectations, including SLA reporting, performance metrics, and progress updates.
4. Coordinate the implementation of bespoke solutions and non-standard service terms, working closely with Global Services commercial teams.
5. Oversee the transition from project implementation to service operation, ensuring alignment on responsibilities and expectations.
6. Collaborate with Account Managers, Solutions Architects, Customer Solutions Managers, Cloud Service Delivery Managers, and Technical Account Managers to align priorities and plans.
7. Lead RFP responses from a technical perspective on behalf of AWS Support.
8. Identify risks and improvement opportunities, driving initiatives to completion leveraging AWS Global Services capabilities.
9. Establish governance frameworks for large migrations and projects, including roles, communication protocols, and cross-functional alignment.
10. Manage customer expectations and engagement with C-Level stakeholders, acting as an escalation point for critical issues.

About the team

The team comprises experienced, strategic thinkers dedicated to guiding cloud journeys of large and complex customers. Situated within the Enterprise Support organization, the team includes sales, solutions architecture, professional services, AMS, and support teams. They operate as trusted advisors, orchestrating collaboration across AWS units to deliver tailored solutions.

BASIC QUALIFICATIONS

• 5+ years managing large-scale cloud migrations, complex IT projects, or managed services delivery
• Background in Service Delivery, Operations, or Managed Services in Cloud
• Excellent communication and interpersonal skills to influence and coordinate across multiple stakeholders
• Successful delivery experience in multi-stakeholder environments with bespoke solutions
• Strong project management skills, familiar with agile methodologies and tools (e.g., Asana)
• Experience with SLA management and reporting in managed services
• Familiarity with AWS Support and Managed Services

PREFERRED QUALIFICATIONS

• AWS certifications (e.g., Solutions Architect - Associate; DevOps Engineer - Associate)
• Understanding of AWS services, architectures, and best practices, especially AWS Managed Services
• Knowledge of industry regulations and compliance standards (e.g., Financial Services, Healthcare)
• Experience transitioning projects from implementation to operational phases
• Certifications like PMP, SCRUM/Agile, or SAFe are beneficial but not required.

Amazon is an equal opportunity employer and values diversity. We welcome applications from all society members regardless of age, sex, disability, sexual orientation, race, religion, or belief. We are committed to diversity and encourage applications from South African citizens and members of designated groups contributing to Employment Equity. You must verify your ability to work lawfully in South Africa by submitting ID or passport and work permits if applicable. For accommodations during the application or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.