Logistics Administrator

We are looking for a Junior IT Help Desk.

Recent graduate in Systems Engineering / Computer Science / or incomplete degree with demonstrable experience.

Desktop Support

• Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk - Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Sets up and supports boardrooms or for training use.
• Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.

Information Technology Administrative Functions

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.
• Administers assets by updating the hardware and software asset register that includes asset disposal.
• Administers licensing in the software license bank.
• Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.
• Trains and orients staff on use of hardware and software.

Competencies Required

• Good interpersonal skills including willingness to assist, communication and following up.
• Computer literacy and systems administration.
• Time management, organizational skills, willing to work flexible hours.
• Initiative and problem solving prowess.
• Ability to cope in a pressured environment.
• Availability for flexible work schedule, morning and night shifts, Monday to Sunday (2 days off).