Sport Instructor

Crew Life at Sea; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player in cruise entertainment is seeking a dynamic individual to engage guests in sports activities and tournaments. This role involves planning and organizing activities tailored to various age groups, ensuring a fun and interactive experience while fostering social connections. The ideal candidate will be responsible for managing equipment, addressing guest complaints, and collaborating with the animation team to enhance onboard entertainment. Join a vibrant team dedicated to creating memorable experiences while maintaining high safety and health standards. If you're passionate about sports and guest engagement, this opportunity is perfect for you!

Qualifications

• Experience in engaging guests of all ages in sports activities.
• Ability to manage complaints and ensure guest satisfaction.

Responsibilities

• Organize and plan sports activities for guests of various ages.
• Manage sport equipment inventory and ensure safety protocols.

Skills

Guest Engagement

Sport Activity Planning

Complaint Management

Safety Procedures

Team Collaboration

Job description

Key Responsibilities:

1. Involves Guests (adults, teens, children) in sport activities and tournaments according to the different ages to entertain and create interaction between participants fostering socialization and removing language barriers (organizing public and private lessons).
2. Organizes the sport activity planning to meet Guests expectations and needs and shares it with the Chief Adult Animator for approval.
3. Is fully responsible for sport equipment and provides inventory list to the Chief Adult Animator in order to guarantee restocking.
4. Welcomes Guests when embarking and keeps in contact with them to promote the sport activities.
5. Manages Guests complaints taking direct action or addressing them to the Chief Adult Animator or the involved department to provide a fast and effective solution.
6. Collaborates with the Animation team in daily and evening activities (preferably not except late night) as part of the group.
7. Collaborates with other departments when needed and in accordance with Entertainment working schedule to increase revenue.
8. Manages and gives assistance at the "Rope Garden Park" where present, upon receiving a specific training.
9. Takes active part in a work environment that supports a successful safety culture. Is a dynamic contributor in following safety policy and procedures.
10. Follows the instructions received as per protocol applied on Covid-19 spread prevention rules.
11. Supports an effective health and safety culture proactively informing Guests on any infringement or missing application of procedures and reporting to the Head of Department the critical situation.
12. Maintains a high responsible approach applying social distancing rules also during non-working activities.
13. Supports the new organization of the onboard activity performing tasks enhancing health standards (i.e., temperature screening, sanitization of the working place, instructions to passengers).