Sponsorship Controller

Spar Group Limited; Gauteng; On-site; ZAR 150 000 - 350 000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team and contribute to customer service excellence. In this role, you will be responsible for providing tailored advice on products, ensuring customer satisfaction, and identifying sales opportunities. Your ability to build strong relationships and deliver exceptional service will be key to your success. This position offers a chance to make a real impact in a dynamic environment where your contributions are valued. If you are passionate about customer service and eager to grow your career, this is the perfect opportunity for you.

Qualifications

• Matriculation Certificate is required for this role.
• Strong customer service and consultative selling skills are essential.

Responsibilities

• Provide excellent customer service and handle inquiries effectively.
• Develop customer relationships and identify sales opportunities.

Skills

Consultative Selling

Customer Service

Customer Feedback Management

Identifying Sales Opportunities

Sales Data Management

Oral Communications

Probing Questions

Customer Understanding

Strengthening Customer Relationships

Education

Matriculation Certificate (Matric)

Tools

Sales Software

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides advice on a specific range of products to a specific allocated market and is individually accountable for achieving results through their own efforts.

Responsibilities

1. Customer Service: Carry out standard customer service activities and handle simple customer inquiries.
2. Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries.
3. Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
4. Customer Relationship Management (CRM) Data: Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
5. Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
6. Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships.
7. Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
8. Business Development: Carry out routine business development support tasks and assist others by following established procedures.
9. Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
10. Data Exploration: Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
11. Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

1. Consultative Selling
2. Customer Feedback Management
3. Customer-Focused
4. Customer Service
5. Customer Understanding
6. Evaluating Information
7. Identifying Customer Needs
8. Identifying Sales Opportunities
9. Oral Communications
10. Probing Questions
11. Qualifying Prospects
12. Sales Data Management
13. Sales Software
14. Strategic Selling
15. Strengthening Customer Relationships

Competencies

1. Balances Stakeholders
2. Builds Networks
3. Communicates Effectively
4. Customer Focus
5. Ensures Accountability
6. Instills Trust
7. Interpersonal Savvy
8. Manages Complexity

Education

Matriculation Certificate (Matric) (Required)

Closing Date

23 February, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail.

Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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