Specialist: WebFocus Developer

BCXP; Centurion; On-site; ZAR 500,000 - 900,000; Full time

Job summary

A dynamic technology company is seeking an experienced Business Intelligence Developer to lead the development and optimization of BI reporting solutions. This role involves building interactive reports using WebFocus and implementing analytics to enhance decision-making across various business units. Candidates should hold a degree in Computer Science or IT and possess significant experience with BI tools, especially in a complex enterprise environment.

Qualifications

• 7 years experience in WebFocus tools.
• Exposure to TIBCO Webfocus.
• Proven track record of designing BI solutions.

Responsibilities

• Developing and optimizing Business Intelligence (BI) reporting solutions.
• Building dynamic and interactive reports and dashboards.
• Implementing predictive and prescriptive analytics.

Skills

WebFocus Development

Data Management

Power BI

SQL and Database Technologies

Critical Thinking

Education

3 year Degree/Diploma in Computer Science or Information Technology

Grade 12

Tools

WebFocus

SQL

Job description

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Responsible for developing and leading the development and optimization of Business Intelligence (BI) reporting solutions. Support strategic IT Service Management (ITSM) and BPO initiatives by enabling actionable insights, real-time analytics, and enhanced decision-making processes. Drive transformative service management goals, including the adoption of the Next-Generation IT Operations Centre and shift-left automation.

Key Deliverables / Primary Functions

Build dynamic, interactive reports and dashboards using advanced WebFocus capabilities
• Leverage self-service BI tools to empower users with ad hoc reporting and data discovery
• Implement predictive and prescriptive analytics to enable proactive service management
• Utilize multi-source data access to provide real-time insights from diverse data repositories
• Seamlessly integrate data from multiple sources, including SAP, SharePoint, and third-party APIs
• Collaborate with business units to define and implement robust data governance policies
• Ensure optimal performance of reports and dashboards using advanced tools
• Maintain thorough documentation of reporting solutions, adhering to best practices for scalability and security
• Collaborate with automation teams to enhance reporting workflows through Next-Generation auto-remediation initiatives
• Assist end-users with self-service reporting capabilities, fostering a data-driven culture
• Align BI development with organizational goals, supporting initiatives like shift-left, auto-remediation, and multi-channel integration for ITSM and BPO sectors
• Ensure reporting solutions contribute to the Next-Generation IT Operations Centre's ability to deliver proactive, high-impact support across WhatsApp, Microsoft Teams, email, and other channels.
• Support the organization's digital transformation journey through innovative BI solutions
• Provide strategic insights to support decision-making processes across all business units
• Help create and implement Reporting as a Service (RaaS) solutions to standardize and streamline reporting

Core Functional Skills & Capabilities

WebFocus Development

Data Management

Employee Engagement

Power BI

Project Management

SQL and Database Technologies

Critical Thinking

Core Behavioural Competencies

Job Match

Writing and Reporting

Presenting and Communicating information

Applying expertise & Technology

Analysing

Deciding & Initiating Action

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

OR

• 7 years experience in WebFocus tools, experience with info assist, Report Caster, Developer Studio, or App Studio, Data integration, SQL and Web technologies. With exposure to TIBCO Webfocus. With a proven track record of designing BI solutions aligned with enterprise-level goals.
• Knowledge of BI best practices and data visualisation principles.

Certifications

WebFocus

SQL

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 0

Level of Engagement Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition