Specialist: Systems Engineer-Backup - Western Cape (Fixed Term Contract)

BCXP; Cape Town; Hybrid; ZAR 450,000 - 600,000; Full time

Job summary

A leading company in South Africa seeks a System Engineer with extensive experience in operational Commvault support. The role involves installing, maintaining, and optimizing cloud and infrastructure solutions. Candidates should possess relevant qualifications and certifications, including Commvault and ITIL. The position offers a hybrid working arrangement with opportunities for growth within a diverse and inclusive workforce.

Qualifications

• 5+ years of system engineering experience required.
• Alternatively, 7 years of experience with Grade 12.
• NQF 6 qualifications preferred.

Responsibilities

• Install, monitor, and maintain cloud and infrastructure solutions.
• Diagnose and troubleshoot Backup platform issues.
• Create documentation and ensure regulatory compliance.

Skills

Troubleshooting

ICT Knowledge

Infrastructure Technology

Problem solving

Education

NQF 6: 3 year Degree/Diploma in Information Technology or Computer Science

NQF 4: Grade 12 National Diploma

Tools

Commvault Certification

Veeam Certification

Veritas Appliance Certification

VMWare Certification

Microsoft Windows Certification

Linux Certification

ITIL Foundation Certification

Job description

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Experience: 5yrs+ of Operational Commvault support in an Enterprise with an in-depth knowledge of the functions and features of the product

Business Unit Cloud Platform Solutions

Department Enterprise Infrastructure Solutions

Job grade S5

Core Description

To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.
• System Administration of Backup Systems.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
• Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Knowledge

Troubleshooting

ICT Knowledge

Infrastructure Technology

Problem solving

Core Behavioural Competencies

Job Match

Applying expertise & Technology

Deciding & Initiating Action

Following instructions & procedures

Working with people

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering

Experience

5 years’ system engineering experience.

Alternatively, 7 years’ system engineering experience. if Grade 12

Certifications

Netbackup 8.2 certification.

Veeam with replication certification.

Veritas appliance certification (Flex and Access).

Certification in VMWare and VSphere.

Certification in Microsoft Windows and Linux.

ITIL Foundation

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 0

Level of Engagement Operational/Technical/Management

Special Requirements / Employment Condition

Ability to cope under pressure

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

Certification: Commvault (Requirement)

Experience: 5yrs+ of Operational Commvault support in an Enterprise with an in-depth knowledge of the functions and features of the product

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.