Specialist: Systems Engineer-Backup - Western Cape

BCXP; Cape Town; Hybrid; ZAR 300 000 - 600 000; Full time

Job summary

An innovative firm is seeking a skilled Operational Support Engineer with expertise in backup solutions. This role involves installing, monitoring, and maintaining cloud infrastructure while providing specialized technical support. You will diagnose complex issues, manage backup systems, and implement best practices to ensure compliance and operational excellence. Join a team dedicated to optimizing infrastructure and enhancing service delivery in a hybrid work environment. If you thrive under pressure and have a passion for technology, this position offers a chance to make a significant impact in a dynamic setting.

Qualifications

• 5+ years of experience in Operational Commvault support in an enterprise environment.
• Strong knowledge of backup software and infrastructure technology.

Responsibilities

• Install, maintain, and administer backup software and systems.
• Diagnose and troubleshoot backup platform issues for optimal performance.
• Create and update documentation related to backup and restore processes.

Skills

Troubleshooting

ICT Knowledge

Infrastructure Technology

Problem solving

Education

NQF 6: 3 year Degree/ Diploma in Information Technology

NQF 4: Grade 12 National Diploma

NQF 6: 3 year Degree in Engineering

Tools

Commvault

Netbackup 8.2

Veeam

VMWare

VSphere

Microsoft Windows

Linux

Job description

Experience: 5yrs+ of Operational Commvault support in an Enterprise with an in-depth knowledge of the functions and features of the product

Business unit, Department, Reporting

Business Unit Cloud Platform Solutions

Department Enterprise Infrastructure Solutions

Job grade S5

Core Description

To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Perform backup changes using Change management process and ensure all backups are properly run and completed within agreed backup windows.
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.
• System Administration of Backup Systems.
• Perform analysis of backup infrastructure and make recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interface with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluate and apply software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Review/audit the existing backup schedules, policies, and operational considerations and recommend and establish best practices. Ensure Regulatory Compliance.
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
• Document operational best practices processes and procedures related to the backup environment and recommend changes to procedures, resulting in operations optimization and improved service level agreements.
• Participate in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Knowledge

• Troubleshooting
• ICT Knowledge
• Infrastructure Technology
• Problem solving

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering

Experience

• 5 years’ system engineering experience.
• Alternatively, 7 years’ system engineering experience if Grade 12

Certifications

• Netbackup 8.2 certification.
• Veeam with replication certification.
• Veritas appliance certification (Flex and Access).
• Certification in VMWare and VSphere.
• Certification in Microsoft Windows and Linux.
• ITIL Foundation

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 0

Level of Engagement Operational/Technical/Management

Special Requirements / Employment Condition

• Ability to cope under pressure
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

Certification: Commvault (Requirement)