Specialist Standard Operating Procedures

Small Enterprise Development Agency_gov; Noord-Kaap; On-site; ZAR 455,000 - 536,000; Full time

Job summary

A leading government agency is seeking a Specialist in Standard Operating Procedures to enhance service delivery across its networks. The role involves designing and maintaining SOPs, requiring significant experience in process mapping and business management. Applicants should have a relevant diploma and strong analytical skills, with a commitment to equity and diversity.

Qualifications

• 4-6 years’ experience in process mapping and reengineering.
• Experience in documenting business rules and SOPs.
• Understanding of business system development.

Responsibilities

• Design, model, execute, optimize, and maintain SOPs.
• Gather and analyze key business activities and operational requirements.
• Facilitate SOP review sessions and implement changes.

Skills

Analytical skills

Problem solving

Business acumen

Planning and organizing

Monitoring and evaluation

Education

Matric (NQF Level 4)

National Diploma (NQF Level 6) in Business Informatics

Bachelor’s Degree (NQF Level 7) in Business Informatics

Tools

Business Process Management Suites

MS Office

MS Visio

SOP software packages

UML tools

Job description

JOB PROFILE

RE-ADVERTISEMENT

JOB TITLE

Specialist: Standard Operating Procedure

DURATION

Twelve (12) Months Contract

REPORTING TO

Manager: Business Process Management

JOB GRADE

C4 Minimum Midpoint

TOTAL CTC

R455 488 - R535 868

NO. OF INCUMBENTS

1

DIVISION

Strategy and Information Management

LOCATION

National Office

MAIN PURPOSE OF THE JOB

To design, model, execute, optimize, and maintain organization-wide standard operating procedures and business processes to ensure consistent and effective service delivery across all Seda delivery networks.

KEY PERFORMANCE AREAS

1. Gather and analyse key business activities, associated risks, and operational requirements.
2. Document and maintain organization-wide standard operating procedures and business rules to support business operations.
3. Facilitate SOP review sessions periodically.
4. Implement identified SOP changes and publish them on organizational platforms.
5. Implement process and SOP improvement initiatives.
6. Conduct SOP and process capacity building initiatives.

REQUIRED MINIMUM EDUCATION

• Matric (NQF Level 4) plus National Diploma (NQF Level 6) in Business Informatics, Computer Science, Information Technology, Engineering, or Operations Management.
• Bachelor’s Degree (NQF Level 7) in Business Informatics, Computer Science, Information Technology, Engineering, or Operations Management is an added advantage.

REQUIRED WORK EXPERIENCE

• 4-6 years’ experience in process mapping and reengineering.
• Experience in documenting business rules and SOPs.
• Understanding of business system development.
• Knowledge of business process management strategies and frameworks.
• Experience in workshop facilitation and stakeholder engagement.
• High-level experience with Business Process Management Suites, MS Office, MS Visio, and SOP software packages.
• Experience using UML tools to visualize process and system designs.

CRITICAL COMPETENCIES

• Analytical skills
• Problem solving and decision-making
• Business acumen
• Planning and organizing
• Monitoring and evaluation

Note: The organization promotes equity and diversity. Applicants should indicate their race, gender, and disability status in their CV. Preference is given to White Males and African Males. All credentials will be verified. Only shortlisted candidates will be contacted. If you do not hear within three months, consider your application unsuccessful. Offers will be made from the minimum to the midpoint of the salary range.

APPLICATION INSTRUCTIONS

Send your CV to [e-mail]. Include the position in the subject line. Closing date: 7 December 2020.