Specialist - Risk and Compliance. (Contract)

Job title: Specialist - Risk and Compliance (Contract)

Job Location: Gauteng, Roodepoort

Deadline: May 03, 2025

Responsibilities

The Specialist – Risk and Compliance is responsible across the following areas:

Role Management

1. Manages that role build/amendments encompass the principles of least privilege access, Segregation of Duties (SoD) and ensure safeguarding of the GT in collaboration with Functional Process Owners.
2. Manages role master maintenance is performed on a regular basis with global process leads.
3. Drive the risk and impact assessment process for solution changes to the roles, process, affected users and potential impacts on defined risks.

Access Certifications

1. Performs the planning and execution of access certifications in collaboration with OPCO’s / GPL’s.
2. Provides regular updates and analysis of access certifications.
3. Executes the removal of access, as an outcome of the certification process.

Incident and Request Management

1. Resolve incidents and requests raised by the users in a timeous manner for the provisioning of users, by acting as first-level of support and safeguarding MTN BOOST Global Template (GT).
2. Engage with relevant stakeholders constantly to quickly and accurately identify the root cause of issues or problems to minimise delays/slippages and create Frequently Asked Questions (FAQ) document to address recurring issues.
3. Escalate issues that may result in considerable time, scope, employee/client, or cost impact according to established governance structures.
4. Ensure smooth running of day-to-day operations and user support.
5. Triage incidents and requests, and escalate to the third-level support performed by the support service provider.
6. Coordinate timeous resolution of incidents and requests raised with the support service provider.
7. Identify opportunities for achieving operational efficiencies through continuous improvement activities.
8. Conduct research and trend analysis to support strategic initiatives.

User Manual Updates

1. Update, review and change control management of the following user manuals:
2. Role management
3. Access Certification

Release Management

1. Review new features (both Enabled and Disabled) which are required for MTN.
2. Resolve conflict arising from various impacts.
3. Review the demand requests generated for releases with high impact.
4. Manage role definition documentation post release.

Demand Management

1. Validate demand requests raised by OpCos and/or Group Functions and assess their impact on other functional domains.
2. Prioritise and identify demands to be implemented in collaboration with Portfolio Manager, Project Management Office (PMO).
3. Provide oversight across major demands and deployments, and resolve any conflicts raised by Global SME.

Compliance Management

1. Provide input as required for internal and external audits and review of risks and controls.
2. Provide inputs as required to support implementation of corrective actions based on audit findings and policy changes.

Information Technology General Controls (ITGC’s)

1. Providing assurance partners with evidence of ITGC’s execution.

Contracting, Recharge Model, Budget Cycle, Business, and Financial Cycle including Talent and Performance Management (TPM)

1. Support the GRC team, to provide domain specific inputs to Financial Operations team.
2. Provide inputs to the budget planning activities as required.
3. Focus on self-development by taking relevant trainings.

Governance Forums, Integration, and Oversight Reporting

1. Provide data and inputs to various reports to be presented at MTN group governance forums, MTN BOOST Lead steercos, OpCos and partner governance forums.
2. Participate in governance forums for timely feedback (if and when requested).
3. Foster strong relationship with respective OpCos and MTN group function (stakeholder accountable for the function) to drive the GRC objectives.

Qualifications

Education

1. Minimum of 3-year tertiary diploma in IT, Finance, or Risk Management or equivalent Oracle Risk Management certification (preferred).
2. Fluent in English with the ability to communicate and describe complex technical solutions in easy-to-understand concepts.

Experience

1. Minimum of 2 years’ experience in access certification and role management as an area of specialisation.
2. Experience in Telecom/Finance/Insurance industry (preferred) or an equivalent multi-national organisation with extensive geographic footprint (Preferred).
3. Experience working in diverse cultures and geographies (Advantageous).
4. Large ERP Experience (preferred).
5. Cloud experience (preferred) – includes experience in small scale Software as a Service (SaaS) solution with hybrid or private data centre deployments.

Competencies

Functional Knowledge

1. Functional process understanding (Proficient).
2. Training (Proficient).
3. Cross functional understanding (Intermediate).
4. MTN policies and procedures understanding (Proficient).
5. Continuous improvement (Intermediate).

Technical Skills

1. Application management (Proficient).
2. Data analytics (Proficient).
3. Testing management (Intermediate).
4. Infrastructure and platforms management (Basic).
5. Data management (Intermediate).

Leadership Qualities

1. Strategic planning (Basic).
2. Stakeholder management (Proficient).
3. People development (Intermediate).
4. Innovation (Intermediate).

Behavioural Qualities

1. Collaboration (Proficient).
2. Critical thinking and problem solving (Proficient).
3. Communication (Proficient).
4. Accountability (Proficient).
5. Adaptability (Intermediate).

Responsibility Towards

Key External Stakeholders

1. 3rd party vendors.
2. External audit team.

Key Internal Stakeholders

1. MTN OpCo SMEs / Process Leads (PLs) (First-level of support).
2. MTN OpCo user.
3. MTN governance councils (IT Design Council (ITDC) / Change Control Board (CCB) / any others).
4. Global Process Sponsor (GPS) (Global function).
5. MTN Group Information Security (GIS).
6. MTN Group Risk and Compliance (GRC).
7. MTN BOOST Project Management Office (PMO).
8. MTN BOOST Global Process Owners (GPO) / Global Process Lead (GPL).
9. MTN BOOST SME (Second-level of support across other areas).
10. Internal audit team.
11. Accounting / Financial Services jobs.