Specialist: Retail Business Analytics

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company is seeking a Specialist Retail Business Analyst to enhance commercial reporting and manage operational systems. Responsibilities include designing performance dashboards, providing insights on store trading, and delivering reports to support retail operations. The ideal candidate should have a relevant degree, data analysis skills, and telecommunications experience is advantageous. Competitive benefits are offered.

Benefits

Competitive incentive programs

Retirement and medical aid benefits

Cell phone/data benefits

Staff discounts

Qualifications

• Matric or equivalent is required.
• 2-3 years in Commercial Business Support or Data Analytics.
• Telecommunications experience is advantageous.

Responsibilities

• Design and maintain performance dashboards with data analytics team.
• Provide insights on store trading and management overrides.
• Deliver monthly and ad-hoc reports to support retail operations.

Skills

Data analysis skills

Financial acumen

Excel proficiency

Critical thinking

Interpersonal skills

Education

Relevant 3-year degree/diploma

Tools

Excel

SQL

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose / Business Unit :

• The Specialist Retail Business Analytics supports the Retail Operations and Branded Channels team by managing commercial and operational reporting systems and control improvements, focusing on the retail channel and providing recommendations to enhance risk mitigation and information channels.
• Designs, executes, and maintains tailored channel performance dashboards with the data analytics team to measure channel performance and KPIs.
• Consolidates large data reports and develops strategic business cases for informed decision-making.
• Provides a consolidated reporting view for retail projects and enablement.
• Manages Property Steerco information to support decision-making, aligning Regional heads, Franchise, and Retail Operations on store leases, proposals, closures, and resizing.
• Reviews systems to optimize functionality for accurate commercial reporting.
• Delivers monthly and ad-hoc reports to support retail operations, aiding strategic goals.

Your responsibilities will include :

• Maintaining Retail Business Support Models and recommending improvements.
• Designing and analyzing channel profitability models.
• Reporting and analyzing foot traffic (Qnomy) and appointment bookings.
• Providing insights on Vodacom World Store trading and management overrides.
• Consolidating Vodacom Store reports.
• Contributing to TNPS, NPS, FTF, EFF reporting and commentary.
• Managing monthly turnover processes for branded stores and landlord declarations.
• Supporting annual turnover working papers.
• Maintaining lease renewal and store repositories.
• Managing Vodacom World Events dashboard and reports.
• Inputting data for Property Steerco decision frameworks, especially regarding lease agreements.

Stakeholder Management

• Creating and delivering reports and key information on channel performance for management and stakeholders.
• Coordinating data report planning and building with data analytics teams.

The ideal candidate for this role will have :

• Matric or equivalent.
• Relevant 3-year degree/diploma.
• Background in Data Science and Statistics.
• 2-3 years in Commercial Business Support or Data Analytics.
• Telecommunications experience is advantageous.
• Willingness to work long hours and cross-train in other divisions.

Core competencies, knowledge, and experience :

• Strong financial acumen and data analysis skills.
• Advanced proficiency in Excel, Word, PowerPoint.
• SQL skills are beneficial.
• Critical thinking and problem-solving skills.
• Negotiation and influencing skills.
• Interpersonal, project, and time management skills.
• Excellent presentation and communication skills.
• Ability to work effectively across functions as a dynamic team player.

We make an impact by offering :

• Competitive incentive programs and benefits.
• Retirement, risk, and medical aid benefits.
• Cell phone/data benefits, fibre discounts, and staff discounts.

Closing date for Applications : 25 July 2025

The base location for this role is Midrand, Vodacom Campus

Our Employment Equity Plan and Targets will guide recruitment. We encourage applications from people with disabilities and value diversity & inclusion.