Specialist: Marketing

Vodafone Group; Mbombela; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company in Mbombela is looking for a Manager for Outsourcing Operations. The role involves developing relationships with outsource providers, supervising call centre operations, and ensuring high service standards for customers. Candidates should have a strong background in contact centre operations and telecommunications. This position offers competitive benefits and opportunities for growth.

Benefits

Enticing incentive programs

Competitive benefit packages

Cell phone and data benefits

Qualifications

• Matric is essential.
• 3-5 years relevant experience preferred.
• Contact Centre operations experience is a must.
• Telecommunication Industry experience is required.

Responsibilities

• Develop and maintain outsource provider relationships.
• Supervise call centre outsourcing processes.
• Ensure required outsource performance is achieved.

Skills

Contact Centre Operations experience

Business Analyst Experience and Knowledge

Supervisory or Management experience

Telecommunication Industry knowledge

Call Centre Outsource experience

Education

3 year relevant Diploma/Degree

Matric

Job description

Overview

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit

The purpose of this role is to conduct day to day management of an outsource partner, in a manner that is in line with excellent service delivery that provides an unmatched experience for Vodacom Customers.

Your responsibilities

• To develop and maintain optimal internal and external outsource provider relationships
• To supervise call centre outsourcing processes in order to ensure consistency to Vodacom standard
• Plan, monitor and engage outsource vendor to ensure that the required outsource performance is consistently achieved
• Co-ordinate activities associated with all new products, processes and procedures to ensure that it is integrated into the outsourced operation
• Ensure that the appropriate resource management is conducted in collaboration with workforce management and other outsource parties
• Draft and submit reporting on all metrics relating to the outsourced operation
• Drive recommendations and business improvement opportunities

Qualifications

• Matric (Essential)
• 3 year relevant Diploma/Degree (Essential) or 3 year relevant Diploma/Degree (Desirable) with 3-5 years relevant experience
• Contact Centre Operations experience (Essential)
• Supervisory or Management experience (Preferred)
• Business Analyst Experience and Knowledge (Preferred)
• Telecommunication Industry (Essential)
• Call Centre Outsource experience (Preferred)

• Or
• Matric (Essential)
• 5-8years relevant experience
• Contact Centre Operations experience (Essential)
• Supervisory or Management experience (Preferred)
• Business Analyst Experience and Knowledge (Preferred)
• Telecommunication Industry (Essential)
• Call Centre Outsource experience (Preferred)

Core competencies, knowledge, and experience

• Presenting and Communicating Information
• Planning and Organising
• Deciding and Initiating Action
• Analysing
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• In depth Knowledge of the Call Centres is essential (including Call Centre Technology)
• Sound knowledge of project management

We make an impact by offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 September 2025

The base location for this role is Nelspruit

The company\'s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.