Specialist - Enterprise Mobility.Enterprise Business Unit

MTN Group; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading telecommunications company in Johannesburg is seeking a Product Manager to oversee mobile products and solutions. The ideal candidate has a minimum of 3 years’ experience in product development and management, preferably within the telecoms industry. This role emphasizes collaboration with various teams to ensure successful product delivery and a strong focus on client experience. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 3 years’ experience in product development and management.
• Experience in telecoms and IT industry.
• Business-to-business sales and pre-sales experience.

Responsibilities

• Manage a portfolio of mobile products and solutions.
• Drive profitable growth for MTN Business.
• Deliver effective training to sales and related areas.
• Ensure product lifecycle management.
• Act as an ambassador for MTN Enterprise Business.

Skills

Product development

Market analysis

Stakeholder engagement

Project management

Sales training

Client experience focus

Education

Minimum 3-year degree in Electrical Engineering, IT, Marketing, or Commerce

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

MS Visio

MS Teams

Job description

Mission / Core Purpose of the Job

To manage a portfolio of mobile products and solutions through design, development, and product management. To work with marketing, project delivery teams, IT, Networks, Regulatory, and Finance to ensure successful delivery of products. Manage product lifecycle by measuring performance, making and implementing recommendations for improvement or retirement of products. Ensure business targets are met by supporting key stakeholders such as Sales, Bids Management, Marketing, Commercial, Finance, and Operations.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity :

• Driving Profitable Growth for MTN Business
• Develop products following MTN’s product development lifecycle processes and governance frameworks.
• Develop sound and profitable product concepts with high-level business cases, and drive approval through Finance and related functional areas.
• Manage product lifecycle by measuring performance, making and implementing recommendations for improvement or retirement of products.
• Assist with Mobile Pre-Sales including responses to bids.
• Manage relevant partnerships for the Mobile products and solutions.
• Drive defined revenue targets for Mobile solutions, including direct participation in the sales cycle.
• Deliver effective training to sales, Client Services, and related areas in collaboration with Learning and Development.
• Execute campaigns and launches in conjunction with the marketing team and Customer Value Management (CVM).
• Collaborate with the ICT Products team to identify profitable market opportunities that span Mobile and ICT.
• Focus on providing exceptional Client Experience.
• Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams.
• Keep a consolidated service catalogue up to date for Mobile solutions.
• Ensure the development and delivery of client-relevant Mobile solutions.
• Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings.
• Work closely with the customer service teams to ensure appropriate levels of service in implementation and support.
• Ensure a culture of Operational Excellence.
• Provide accurate and timely business and performance reporting through the appropriate systems and tools.
• Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience.
• Participate where required in the payments process for strategic partners and suppliers.
• Support product development activities through close engagement with shared services and other functional areas of the business.
• Support a culture of innovation and knowledge sharing within the team and across the MTN Business organisation.
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours.
• Ensure appropriate Governance and Control measures.
• Adhere to South African ICT Policies and Regulations.
• Work within the agreed Enterprise Programme Managing Office (EPMO) product development lifecycle and governance framework.
• Work within the agreed MTN SA Procurement processes and governance framework.

Creativities (improvement / innovation inherent)

• Strategy and shift in direction, innovation in terms of segmented approach.
• Creative means to understand and interpret innovation.

Role Dependencies :

• Motivate, defend, and drive prioritisation of Mobile product projects in the business.
• Ability to build, promote, and work within a structure that consists primarily of self-organising teams.

Education

Minimum of 3-year degree / diploma in Electrical Engineering, IT (Computer Systems / Science), Marketing or Commerce.

Experience

• Minimum 3 years’ experience in product development and management.
• Telecoms industry experience.
• IT industry experience.
• Experience in business-to-business Pre-sales.
• Experience in business-to-business Sales.

Experience in Mobile Voice and Data, and Digital Channels experience will be advantageous.

Skills

Computer literacy : MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Teams.