Specialist: Data Insights & Intelligence MI/BI

Absa Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution is seeking an analytics specialist to drive insights and improve operations through data analysis. The ideal candidate will have a strong background in BI and analytics, and skills in SQL Server, Power BI, and Python. This role offers the opportunity to transform data into actionable insights within a dynamic team environment.

Qualifications

• 4+ years in a similar environment.
• Service- or call-center experience beneficial.

Responsibilities

• Analyze operational and customer interaction data to identify trends.
• Perform advanced data manipulation and provide insights.
• Design and deliver end-to-end solutions for actionable insights.
• Engage with stakeholders to understand requirements and co-create solutions.

Skills

SQL Server

Power BI

Python (data wrangling, analysis, visualization, modelling, machine learning)

Analytical Statistics

Mathematics

Education

Bachelor’s Degrees and Advanced Diplomas

Tools

Databricks

SQL Server Integration Services

Job description

Overview

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Responsible for driving continuous improvement through actionable insights, robust reporting, and effective knowledge management. This role focuses on transforming data into meaningful information that supports informed decision‑making across the call center and related operations. The specialist works closely with stakeholders and technical teams to design and deliver analysis, dashboards, reports, and data‑driven tools. The role requires strong analytical and problem‑solving skills, the ability to manage multiple priorities under tight deadlines, and a proactive approach to identifying opportunities for optimization. Key responsibilities include structuring and preparing data, building data models and pipelines, and creating visualizations and analysis that enable business users to monitor performance, identify trends, and improve operational efficiency as well as colleague and customer experience.

Job Description

The ideal candidate would be someone with:

• Strong background inBI and analytics, with a passion for data‑driven decision‑making.
• Eager to develop data science skills, including predictive modeling and machine learning.
• Demonstrates initiative and ownership, proactively identifying opportunities and driving solutions from concept to implementation.
• Excellent communication skills to translate data insights into business value.

Education

• Bachelor’s Degrees and Advanced Diplomas

Skills Required

• SQL Server & relational databases
• Power BI
• Python (data wrangling, analysis, visualization, modelling, machine learning, etc.).
• Analytical Statistics
• Mathematics

Experience Required

• 4+ years in a similar environment
• Service- or call‑center experience beneficial.

Advantageous

• Machine Learning or NLP experience
• SQL Server Integration Services experience
• Databricks experience
• Web development experience

Key accountabilities

• Deep Dive Analytics - Analyze operational and customer interaction data (e.g., call center performance, service efficiency, customer experience and related operations) to identify trends, patterns, and improvement opportunities. Use SQL Server, Power BI, Databricks, Python, and other relevant tools for data extraction, transformation, and visualization.
• Analytical Insights - Perform advanced data manipulation and apply analytical, statistical and machine learning techniques to provide insights and recommendations that improve operational performance. Identify opportunities to optimize processes and strategies through technology-driven solutions.
• Solutions Development - Design and deliver end-to-end solutions that enable actionable insights and data-driven decision‑making. This includes building sustainable dashboards, reports, and visualization tools, as well as developing the underlying data models and pipelines that power them.
• Stakeholder Engagement - Work closely with business stakeholders and technical teams to understand requirements and co‑create solutions. Collaborate with the team to deliver actionable insights, dashboards, and other data‑driven tools that support informed decision‑making.

Education: Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised