Specialist: Continuous Improvement

Vodacom; Johannesburg; On-site; ZAR 700,000 - 980,000; Full time

Job summary

Vodacom is seeking a Continuous Improvement Specialist to drive measurable performance enhancements across operations in South Africa. The role partners with business and product stakeholders to define problems, scope baselines, and design fit-for-purpose solutions that deliver quantified benefits through cost, time, quality, and customer experience improvements.

The ideal candidate will facilitate CI workshops, train leadership, and support the CI framework while ensuring governance,

Qualifications

• Matric is essential and a degree/diploma in Industrial Engineering or related field is required.
• 3 to 5 years’ experience in continuous improvement or a related field.
• Lean Six Sigma Greenbelt certification is advantageous.
• Process mapping tools experience is required.

Responsibilities

• Analyse operational performance data and identify problems in early stages.
• Facilitate CI workshops with cross-functional teams.
• Develop and track improvement projects with KPI performance.
• Maintain CI standards, documentation, and governance artefacts.

Skills

Analytical skills

Cross-functional collaboration

Presentation skills

Stakeholder management

Change management

Problem solving

Writing & reporting

Education

Matric

Industrial Engineering degree / relevant diploma

Lean Six Sigma Greenbelt certification

Certificate in Project Management

Tools

Process Mapping Tools

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit

The Continuous Improvement Specialist reports to the Principal Specialist, Continuous Improvement, and is accountable for driving measurable performance improvement through structured CI engagements. The role plans and facilitates continuous improvement workshops and working sessions, applying approved CI frameworks, methods, and tools to identify root causes, redesign processes, and prioritise improvement opportunities that deliver quantifiable benefits (cost, time, quality, risk, and customer experience). The role partners with business and product stakeholders to define problem statements, confirm scope and baseline performance, develop fit-for-purpose solutions, and support implementation through action plans, change enablement, and benefits tracking. The Specialist maintains CI standards, documentation, and governance artefacts (e.g., charters, current and future-state business processes, and benefits tracking), ensuring that improvements are practical, sustainable, and embedded in day-to-day operations.

Your Responsibilities Will Include

Analysis

• Analyse operational performance data and identify problems in early stages.
• Develop problem charter for CI Initiatives.
• Detail data analysis to determine root cause of business problem.
• End-to-end business process design.
• Document findings and recommendations.
• Compile business cases for CI initiatives.
• Post implementation reviews on CI initiatives.

Continuous Improvement (CI)

• Facilitate CI workshops with cross-functional teams using CI tools and techniques.
• Provides CI training to relevant leadership and business resources.
• Supports the development and ongoing relevance of Vodacom South Africa’s CI framework.

Project Management

• Project manages individual CI office initiatives.
• Collaborates with all relevant internal and external parties to develop and implement solutions.
• Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting.
• Ensures sound inter-group relationships by ensuring timeous response to requests, information and requirements.
• First line of conflict resolution outside of individual initiatives.

Stakeholder management

• Builds effective professional relationships with business partners.
• Manages expectations key stakeholders and keeps commitments or promises.

The Ideal Candidate For This Role Will Have

• Matric is essential.
• 3 year degree/diploma in Industrial Engineering or relevant field.
• Lean Six Sigma Greenbelt certification (advantageous).
• Process Mapping Tools.
• Certificate in Project Management (Desirable).
• This role requires a broad and comprehensive understanding in multiple disciplines relevant to the business including 3 to 5 years’ experience.

Core Competencies, Knowledge, And Experience

• Strong analytical; research and forecasting skills.
• Ability to work cross functionally in order to achieve desired results.
• Strong presentation skills.
• Excellent verbal and written skills.
• Customer focus with regards to understanding the service being delivered.
• Change management.
• Stakeholder management.
• Proven business analysis skills.
• Leading and supervisory skills.
• Persuading and influencing.
• Planning and organising.
• Presenting and communicating information.
• Relating and networking.
• Writing and reporting.
• Formulating strategies and concepts.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 16 October 2026.

The base location for this role is Midrand \ Cape Town.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.