Specialist - Claims Advisory

Marsh McLennan; Johannesburg; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading professional services firm is seeking a Claims Advisory Specialist in Johannesburg. The role involves providing critical claims services, engaging with clients and insurers, and maintaining high-quality standards. Candidates should possess strong communication and organizational skills, with a background in insurance being advantageous.

Benefits

Solid platform for growth

On-the-job training and internal resources

Global organization benefits

Qualifications

• Insurance and claims handling knowledge.
• Clear and concise oral and written communication skills in English.
• Able to prioritize work and meet deadlines.

Responsibilities

• Review incoming documentation and provide guidance.
• Communicate with clients and insurers for information requests.
• Manage allocated claims portfolios and ensure compliance.

Skills

Communication

Numerical skills

Organization

Interpersonal skills

Problem solving

Education

Previous insurance studies

Tools

Microsoft Office

Job description

Marsh McLennan (NYSE : MMC) is the worlds leading professional services firm in the areas of risk strategy and people. The Companys 76000 colleagues advise clients in 130 countries. With annual revenue over $17 billion Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four marketleading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technologydriven solutions that help organizations redefine the world of work reshape retirement and investment outcomes and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic economic and brand advisor to private sector and governmental clients. For more information visit follow us on LinkedIn and Twitter or subscribe to BRINK .

We are seeking candidates for Claims Advisory Specialist based in Johannesburg office!

What can you expect

• Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
• Exposure to some of the largest insurers in South Africa
• Fast paced work environment
• Wellstructured and paperless claims services
• Providing essential claims services to ensure client business success

What is in it for you

• Solid platform to grow and build your technical skills and expertise in insurance.
• Ability to enhance your skills via various on the job training and internal online resources.
• Being part of a global organization
• All benefits as per the location HR policy will be applicable

We will count you on to.

• Review and understand incoming documentation seeking guidance or advice where necessary
• Identify all potential policies and coverages seek validation where necessary and advice where uncertain or clarification required
• Communicate with clients colleagues third parties or insurers for status updates information requests instructions or query resolution
• Provide support for procedural guidance to clients and facilitate information requests between colleagues insurers and clients
• Communicate with colleagues clients or beneficiaries to provide status updates and followup with insurers on escalations
• Generate claims reports from internal system as required validate supplement and distribute as necessary
• Adhere to compliance / regulatory requirements or Marshs Professional standards to maintain quality & avoid potential E&O situations
• Build and maintain effective relationships with clients colleagues third parties and insurers
• Effectively communicate with clients colleagues third parties or insurers as appropriate at all times and as per local procedures
• Ensure all applicable records and files are kept up to date in accordance to internal policies
• Proactively handle tasks and activities to ensure adherence to local or client service standards or KPIs
• Manage and prioritize workloads to meet deadlines service standards or deliverables escalate or seek assistance where necessary
• Manage allocated claims portfolios to ensure overall adherence to Marsh Policies
• Manage escalations from start to end and ensure all involved parties kept up to date with developments and seek or defer for appropriate advice where necessary
• Keep all relevant parties informed as appropriate of any potential problems or contentious claims
• Manage outstanding run off claims per the professional standards

What you need to have

• Insurance and claims handling knowledge
• Clear and concise oral and written communication skills in English.
• Strong numerical skills
• Excellent organization skills able to prioritize work and meet deadlines
• Excellent interpersonal skills able to work within a team
• Be comfortable and have experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) Outlook Word and Excel
• Ability to work under pressure
• Ability to problem solve
• Previous insurance studies will be advantageous

What makes you stand out

• Work experience in Insurance with 2 years of previous insurance claims preferably commercial claims
• Ability to deal with work pressures and client demands
• Demonstrate a high passion for client service and satisfaction
• Demonstrate a drive for personal development and growth
• Clear work history of high performance and adherence to Marsh Standards and performance goals
• Good work ethic
• Team player

Marsh a business of Marsh McLennan (NYSE : MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses : Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Officebased teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience :

Unclear Seniority

Key Skills

Business Development,Business Continuity Planning,Cruise,ABB,E Learning,Archicad

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Specialist Advisory • Johannesburg, Gauteng, South Africa