Specialist : Business Office Management

Road Accident Fund; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Road Accident Fund is seeking a Specialist in Business Office Management based in Centurion. This role involves managing IT strategies, projects, budgets, and team development to align with the Fund's goals. The successful candidate will have significant experience in IT management, change initiatives, and stakeholder engagement, driving operational efficiencies and team performance.

Qualifications

• Bachelor's degree or diploma in relevant field.
• 5 - 7 years of IT management experience.
• Experience in budget management and leading IT projects.

Responsibilities

• Develop and implement operational plans for IT governance.
• Manage project portfolios, ensuring timely completion.
• Develop and manage the budget for the IT department.
• Lead and develop the Technology and Digital team.

Skills

IT Management

Project Management

Budget Management

Stakeholder Management

Data Analysis

Education

Bachelor’s Degree in Information Technology / Computer Science / Engineering / Business

Job description

Job title : Specialist : Business Office Management

Job Location : Gauteng, Centurion Deadline : June 23, 2025 Quick Recommended Links

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Key Performance Areas

IT Strategy and Governance

• Develop and implement operational plans that align with the Head of Department : Technology and Digital’s strategic vision and RAF’s goals.
• Manage project portfolios within the Head of Department’s office, ensuring efficient resource allocation and timely completion.
• Track progress on key Technology and Digital initiatives and report on achievements to the Head of Department and other stakeholders.
• Conduct regular Technology and Digital governance meetings to review strategies and compliance.
• Utilise Technology and Digital audits and assessments to ensure governance standards are met.

Project and Portfolio Management

• Application of project management methodologies (e.g. Agile) to manage Technology and Digital projects.
• Portfolio analysis to prioritise projects based on strategic value and resource availability in collaborations with other stakeholders (for e.g., ePMO, Business Relationship Management).
• Regular project reviews and adjustments based on performance metrics.

IT Operations and Service Delivery

• Ensure, together with the Technology and Digital Cybersecurity and End-user Computing functions, the implementation of IT Service Management (ITSM) practices to streamline operations.
• Monitoring IT Infrastructure to ensure reliability and performance.
• Ensure that Service Level Agreements are established and reviewed, together with other stakeholders, with internal and external service providers.

Budget and Financial Management

• Develop and manage the budget for Head of Department : Technology and Digital, ensuring responsible resource allocation and expenditure control.
• Track and analyse budget variances, identify areas for cost optimisation.
• Secure resources and funding for Technology and Digital projects and initiatives, justifying expenditures in line with business goals.
• Track and analyse the Technology and Digital budget overall and reporting on budget variances as well as identify cost optimisation opportunities.
• Ensure effective allocation of resources to support strategic initiatives.

Leadership and Team Development

• Lead and develop the Technology and Digital team, fostering a culture of continuous improvement, innovation and collaboration.
• Facilitate leadership development programmes and team-building activities.
• Implement performance management processes for continuous feedback and improvement.

Operational Efficiency and Effectiveness

• Streamline processes within the Head of Department : Technology and Digital office to optimise workflow and resource utilisation.
• Implement performance metrics and reporting systems to monitor Department effectiveness and identify areas of improvement.
• Foster a culture of continuous improvement within the team, encouraging innovation and problem-solving.

Stakeholder Management and Communication

• Serve as a liaison between Head of Department : Technology and Digital’s office, Technology and Digital teams, and other Business Units, fostering collaboration and clear communication.
• Effectively manage stakeholder expectations and address concerns proactively.

Reporting and Analysis

• Regular collection and analysis of digital adoption metrics.
• Creation of dashboards and reports for Senior Management.
• Use of analytics tools for data visualisation and insights generation
• Conducting Return on Investment analysis for digital initiatives.
• Presentation of findings and recommendation for continuous improvements.

Qualifications and Experience

• Bachelor’s Degree / Advanced Diploma in Information Technology / Computer Science / Engineering / Transportation / Transportation / Commercial / Business / Administration / Project Management or related qualification.
• Relevant 5 - 7 years’ experience in IT Management, with experience in leading IT projects, teams, and implementing IT strategies that align with business objectives.
• Experience in budget management, negotiations and contracting.
• Experience in working independently in a fast-paced and ever-changing environment.